The Department of Public Works is committed to protecting user privacy. We understand and appreciate that visitors and users of this website are concerned about their privacy and the confidentiality and security of any information that may be provided to us.
The Queensland Government has established a privacy regime for the Queensland public sector based on the eleven (11) Information Privacy Principles. These principles are contained in Queensland Government Information Standard 42 (PDF, 57kb) that agencies are required to adhere to.
When you visit a Department of Public Works website, our server makes a record of your visit and logs certain information for statistical purposes only. No attempt is or will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a power to inspect activity logs.
Email correspondence sent to the Department will be treated as a public record and will be retained as required by the Public Records Act 2002 and other relevant regulations. Your name and address details will not be added to a mailing list, nor will we disclose these details to third parties without your consent or unless required by law. email messages may be monitored by our website support staff for system trouble shooting and maintenance purposes.
When you pay an account or purchase something through the departmental websites, your personal and financial details are protected at all stages of the transaction. In order to process any payment we need to know your name, address details, email address, and credit card details. Your credit card details may be stored on servers at any stage of the transaction.
A payment or purchase facility over the phone, through a call centre or over the counter may also be offered. Personal cheques and postal orders for payment in person will require production of sufficient identification. When paying by personal cheque, a current drivers licence or passport as evidence of identity is required.
Your personal information will be protected at all stages of any transaction as far as existing systems will allow as the Department progresses towards compliance with all the Information Privacy Principles contained in the Information Standard 42.
If you have any queries about our privacy and security practices please send an email to privacy@publicworks.qld.gov.au.
When you visit this website our standard web logs record your visit, log certain information for statistical purposes and assists the Department to improve the usefulness of the site. The types of information that may be collected are:
No attempt is or will be made to identify your personal details except, in the event of an investigation, when a law enforcement agency may exercise a warrant to inspect activity logs.
Some Queensland Government websites uses cookies to provide customised online payment facilities for government services only. If you wish to use these facilities you will need to accept cookies. If you have configured your browser to reject all cookies, you will still be able to view information-only pages on these sites.
Personal and financial information provided when you purchase an item or renew a license is protected at all stages of the transaction.
A cookie is a short piece of data which is sent from a web server to a web browser on the user's machine when the browser visits the server's site. The cookie is stored on the user's machine as an historical identifier. It is not however, an executable program and cannot do anything to your machine.
A server cannot find out a name or email address, or anything about a user's computer, by using cookies and cookie information is not stored or collected by the Department.
Last updated 14 Dec 2004