Premier Support Service

Timeframe	31 December 2009
Arrangements Service providers	Microsoft Pty Ltd
Mandatory	Queensland Government Budget-funded Departments and Agencies (DOC, 36.5 kB) are required to use these arrangements
Optional	Arrangements are also open to other Queensland Government (non-budget-funded) agencies, with the permission of the Contract Authority (QGCIO)
Schedule of products and services	A full description is in Schedule A3 of the Microsoft GITC 5 agreement. Microsoft Premier Support, Technical Account Management support, Service Catalogue offerings like operational consultancy, workshops, technology health checks and Risk Assessments.

Licensing and Software Licence Management

Timeframe	From 1 January 2009
Arrangements Service providers	Corporate Express Australia, Data#3 Limited, Dell Australia, Dimension Data, Hewlett-Packard Australia, Insight Enterprises
Mandatory	Queensland Government Budget-funded Departments and Agencies (DOC, 36.5 kB) are required to use these Large Account Resellers (LARs) for the procurement of Microsoft licensing.
Optional	Queensland Government Budget-funded Departments and Agencies (DOC, 36.5 kB) and other Queensland Government (non-budget-funded) agencies may make arrangements for software asset management support services with these LARs or other GITC accredited service providers.
Schedule of products and services	GITC Schedule A3 Products and Services Lists (including pricing) available from the qualified resellers: Corporate Express Australia                    Q-966 Data#3 Limited                                     Q-72 Dell Australia                                        Q-379 Dimension Data                                     Q-593 Hewlett-Packard Australia                       Q-41 Insight Enterprises                                 Q-308

Microsoft Certified Technical Training Agreement (MTTA)

Timeframe	31 December 2008 - EXPIRED
	The arrangement has expired, however these products and services are still available from Microsoft Certified Partners for Learning Solutions (MCPLS) as listed below.
Schedule of products and services	Microsoft certified technical training for professionals who develop, design, implement, support, trouble shoot and administers solutions using Microsoft technologies, such as: Microsoft Certified Professional (MCP); Microsoft Certified Systems Administrator (MCSA); Microsoft Certified Systems Engineer (MCSE); and Microsoft Certified Database Administrator (MCDBA).  These certifications may be changed from time to time.
Service providers (MCPLS)	Dimension Data Learning Solutions IT Training Solutions New Horizons EXCOM Education