|
ICMS (Integrated Client Management System) |
See "Integrated Client Management System (ICMS)". |
| ICT (Information and Communication Technology) |
See "Information and Communication Technology (ICT)". |
| ICT Alignment |
ICT Alignment is the condition where agency ICT supports, and is supported by, the agency business strategy (adapted from Gregor, Hart and Martin (2007) Enterprise architectures: enablers of business strategy and IS/IT alignment in government. Information Technology & People; Vol. 20 No. 2 pp96-120). ICT Alignment is indicated by the degree to which the ICT mission, objectives and plans support and are supported by the business missions, objectives and plans. (adapted from Reich and Benbasat (1996) Measuring the linkage between business and information technology objectives. MIS Quarterly; Vol. 20 Issue 1) |
| ICT Asset Assessment |
An assessment of each Information Asset, Application or Technology in the agency ICT Information, Application or Technologies Portfolios.
(See also "ICT Portfolio Assessment Methodology") |
| ICT Asset Assessment Grid Models |
A visual mechanism used in the analysis of an ICT asset to understand its current and future positioning in relation to the total portfolio. Models used include:
-
Business Exposure (Business Impact vs Technical Condition);
-
Operational Performance (Business Impact vs Scaled Cost of Ownership); and
- Attractiveness (Business Value vs Technical Condition
|
| ICT Disaster Recovery |
ICT disaster recovery is concerned with plans to restore ICT services if a disruptive incident occurs. |
| ICT Industry Workgroup (ICTIW) |
The ICT Industry Workgroup is an industry initiative that was formed in January 2005. The purpose of this Workgroup is to ensure collaboration between ICT Industry Associations and to create a united ICT Industry ‘voice’. This results in more effective communication with government and provides the means of jointly working with the Queensland Government to discuss and improve issues identified by the industry such as government procurement and industry development. The Executive Officer for the ICT Industry Workgroup is responsible for coordinating ICT Industry involvement in Queensland Government initiatives. |
| ICT Portfolio Assessment Methodology |
In many planning and architecture activities, there is a need to assess the business impact, future business value, technical condition and scaled cost of ICT assets including information assets, applications and technologies. Within the context of the Queensland Government ICT Planning Methodology, these assessments are used to create ICT Asset Assessment grid models. Depending on where the asset fall on a particular grid, specific asset management strategies and actions can be considered during planning in relation to the short and longer term management of the Information, Application and Technology Portfolios. |
| ICT Products and/or Services |
ICT products and/or services generally cover all types of technology (data, voice, video, etc.) and associated resources, which relate to the capture, storage, retrieval, transfer, communication or dissemination of information through the use of electronic media. All resources required for the implementation of ICT are encompassed, namely equipment, software, facilities and services, including telecommunications products and services that carry voice and/or data. |
| ICT Resources |
Defined in the Financial Management Standard 1997 as "the agency’s information and communication technology resources". |
| ICT Resources Strategic Plan |
Defined in the Financial Management Standard 1997 as the “ICT resources strategic plan of an agency". The plan must be developed and implemented by each agency during every financial year to comply with section 22 [of the FMS 1997]. It must be consistent with the targets stated in the Government Enterprise Architecture and the mandatory principles of each Information Standard. /The final output of the Queensland Government ICT Planning Methodology is such a plan and contains a synthesis of the findings from the analysis of the business/application and technology profiles and the cost-estimated prioritised program of work together with recommendations to Executive Management. |
| ICT Support Staff - Queensland Government employees |
For an Information Asset refers to the number of Queensland Government employees supporting the information asset, performing actual maintenance activities on the data eg: data fixing, data merging and data cleansing. Both business and ICT staff should be included irrespective of whether they are full-time, part-time or casual Queensland Government employees. |
| ICT Support Staff - Contractors |
Used in the Application and Technology Registers to indicate the number of full time equivalant contract staff required to maintain the Application or Technology. These contractors may support an application or technology either on-site or externally and do not occupy a Queensland Government employee position number.
Where an application is supported externally, it will include the number, if available, of external contractors as well as any internal contractors involved in support.
Where staff support multiple Applications or Technologies, apportion the number of staff between the Applications/Technologies (a simple division, if detailed activity information is not available).
Include also numbers of Help Desk staff. |
| ICT-enabled |
ICT-enabled initiatives focus on delivering improvements to the way of doing business, using ICT as an element. Any initiative requiring information technology and/or communications technology to effect change and realise outputs, outcomes and/or benefits is considered ICT-enabled. |
|
ICTGI (Information and Communication Technology Governance Initiative) |
See "Information and Communication Technology Governance Initiative (ICTGI)." |
| ICTIW (ICT Industry Workgroup) |
See "ICT Industry Workgroup (ICTIW)". |
| Identity Directory and Email Services (IDES) |
An Initiative aimed at delivering whole-of-Government identity, directory and email services which enable Queensland Government employees to access data and applications from anywhere on the government network. |
| IDES (Identity, Directory and Email Services) |
See "Identity Directory and Email Services (IDES)." |
|
IGICTG (Industry/ Government ICT Group) |
See "Industry/Government ICT Group (IGICTG)." |
|
IIB (Information Industries Bureau) |
See "Information Industries Bureau (IIB)." |
| IJIS (Integrated Justice Information Strategy) |
See "Integrated Justice Information Strategy (IJIS)." |
|
IM (Information Management) |
See "Information Management (IM)." |
| Improved Fiscal Outcomes |
A dimension in Future Business Value in the Queensland Government ICT Portfolio Assessment Methodology. It measures the degree to which the Information Asset/Application/Technology will increase revenue or lower cost in the organisation (based on qualitative or quantitative evidence).
(See also "ICT Portfolio Assessment Methodology") |
| Implementation |
May be a phase in the project lifecycle in which a product is put into use. Also, synonymous with development. |
| Inception Stage |
The first stage of an assets lifecycle. It occurs when a business indicated a need which has yet to be met with existing resources. At this stage the problem and a potential solution is identified and some prototyping or proof of concept may occur. The potential long-term use remains unidentified at this stage although there could be considerable capital outlay to initially "develop" the asset.
(See also "Asset Lifecycle") |
| Incident |
Any event that is not part of the standard operation of a service and that causes, or may cause, an interruption to, or a reduction in, the quality of that service. |
| Incident severity rating |
Classification scale of incidents according to an agreed incident severity scale. |
| Incremental Delivery |
Project lifecycle strategy used to reduce risk of project failure by dividing product delivery into smaller, more manageable pieces. |
| Individual Concerned |
In relation to personal information or a record of personal information, this term means the individual to whom the information relates. |
| Industry/Government ICT Group (IGICTG) |
The Industry/Government ICT Group was established in June 2005 to act as a forum to promote collaboration between the Queensland Government and the ICT industry, and identify ways for the Government to assist, support and develop the industry within Queensland. The Industry/Government ICT Group is chaired by the Minister for Public Works, Housing and Information and Communication Technology. |
| Information |
Information is any collection of data that is processed, analysed, interpreted, classified or communicated in order to serve a useful purpose, present fact or represent knowledge in any medium or form. This includes presentation in electronic (digital), print, audio, video, image, graphical, cartographic, physical sample, textual or numerical form. |
| Information and Communication Technology (ICT) |
Refers to applications, information and technology. |
| Information and Communication Technology (ICT) Facilities and Devices |
ICT facilities and devices cover computers (including palm and handheld devices); telephones (including mobiles); removable media; radios or other high frequency communication devices; television sets; digital or analogue recorders (including DVD and video); cameras; photocopiers; facsimile machines; printers (and other imaging equipment); electronic networks; internet; email; web mail; and fee-based web services. |
| Information and Communication Technology Governance Initiative (ICTGI) |
A whole-of-Government initiative established to implement the 30 recommendations of the Service Delivery and Performance Commission's Review of ICT Governance in the Queensland Government. |
| Information and Communication Technology (ICT) Resources |
-
Information and communication technology resources for an agency means the resources the agency needs to meet the informational requirements of the agency and its clients, and carry out the agency's operational responsibilities.
-
For item 1, resources include the following
- information obtained, produced or supplied by the agency;
- the information systems of the agency;
- equipment or facilities that support the agency's information systems, including, for example, communication equipment or software;
- the agency's human resources
|
| Information Asset |
An identifiable collection of data stored in any manner and recognised as having value for the purpose of enabling an agency to perform its business functions thereby satisfying a recognised agency requirement.
Data or information that is referenced by an agency, but which is not intended to become a source of reference for multiple business functions is not considered to be an information asset of the agency. This is merely information.
Information assets are considered to be associated with one of four standard types:
Analytical;
Authored; and
Publication.
It should be noted that information content may appear in more than one asset. For example, customer details may exist as a transactional asset, but also be represented in a second analytical asset. In this case there are two assets.
It is important to note that an Information Asset may also be considered to be a Public Record if it meets certain criteria. However, not all of an agency’s Information Assets will necessarily be Public Records.
Information Assets within the Information Architecture that are technology dependent are implemented in accordance with the Application and Technology Architectures of an agency or the government. Examples included: Record, Document, Electronic message, Row in a database, Table or figure within a document, Whole database table, Collection of data objects about a single logical entity or concept such as 'customer', Content identified through a URL or URI and Metadata about other information assets. |
| Information Chronometry |
The ability of an Information Asset to support a limited or wide range of information exchange scenarios. A controlled list of standard information exchange capabilities are used to indicate the temporal capability of the Information Asset as follows:
- Last Known Version;
- Point In time; or
- Event Based.
|
| Information Content |
The concepts related to the manifestation of information. It is ultimately the content itself that is used to affect an outcome for government. It is also the dimension of the information architecture that generates the majority of costs to government. |
| Information Content Type |
A high level classification which identifies whether an Information Asset contains structured or unstructured content and is used to ensure a consistent approach to the identification and management of the information encountered within Government.
The possible content types are:
- Transactional;
- Analytical;
- Authoring; or
- Publication.
|
| Information Context |
The concepts related to the schemes used for identification of content to support its creation, use and management such as information classification. |
| Information Control |
The concepts relating to the rules and processes that content is subject to. Control provides the ongoing management and governance that ultimately impacts the efficiency and effectiveness (i.e. the value) of content in supporting the needs of government. |
| Information Domain |
One of the categories in the Queensland Government's generic classification scheme which seeks to identify the types of Information Assets required to meet organisational requirements.
Domains are organised in a hierarchy of three levels with Level 1 as the broadest grouping and level 3 as the most specific.
(See also "Information Portfolio Framework") |
| Information Exchange Capability |
See "Information Chronometry" |
| Information Industries Bureau (IIB) |
The Information Industries Bureau works with Queensland’s small and medium-sized ICT businesses to help them grow and develop. The IIB is part of the Queensland Department of Tourism, Regional Development and Industry and was established to facilitate the development of an internationally competitive ICT sector in Queensland. |
| Information Management |
Information management is the means by which an organisation plans, collects, organises, governs, secures, uses, controls, disseminates, exchanges, maintains and disposes of its information; as well as any means through which the organisation ensures that the value of that information is identified and exploited to its fullest extent. |
| Information Package |
Information assets received by a consumer in response to a request (query) of an information service provided by a supplier. The content and structure (schema) of a payload is subject to the definitions that govern the information service and agreed between the supplier and consumer. Often this content and structure will be a direct result of the information assets contained within the payload. A payload, once received by a consumer, may become an information asset of the consumer. Examples included: A book received from the library in response to a request for loan, Full details of a parcel of land, EDI message and XML document. |
| Information Portfolio |
The Information Portfolio is the collection of various contextual and structural representations within the scope of the planning project which are used by an organisation to aid in the effective and efficient creation, capture, storage, retrieval and disposal of information. The Information Portfolio manifests as the data architecture including models of information, classification schemes, frameworks and inventories of Information Assets.
For the ICT Planning Baseline, an Information Asset can be excluded if:
-
it is not electronically dependent i.e. not stored, used, accessed and/or supported by ICT systems, or;
-
the system upon which it is electronically dependent has been excluded from the ICT Baseline Pass through application of ICT scoping constraints. |
| Information Portfolio Framework |
A logical structure developed for the Information layer of the Government Enterprise Architecture which defines the Queensland Government's generic classification scheme in terms of the information assets required to meet organisational requirements. This framework provides a taxonomy for categorising the information assets used across the Queensland Government so agencies can reach a common viewpoint of the information assets across the Queensland Government and become aware of the potential to leverage related domain elements used by other agencies.
Classifying existing information assets to the Information Portfolio Framework assists identification of common information assets, and common information needs at both a whole-of-Government level or within individual agencies. It helps to highlight where information gaps, duplication or integration problems exist in the current environment. |
| Information Privacy Principle (IPP) |
Any of the Information Privacy Principles set out in section 3 of IS 42. |
| Information Profile |
The Information Profile is a standalone document that can be read independently of any of the other planning documents and is used as input for other activities in the ICT planning process.
It offers a profile of all significant information assets in use in the organisation within the scope of the planning project (the Information Portfolio) and the extent of their value and level of support for the core business of the organisation’s work units. It includes assessments of how well the information is managed and identifies initiatives to address any strategic and operational gaps which become apparent.
As the profile summarises the previous information collection and analysis into a document which can be presented back to the business for consideration, it provides a tool to gather business validation for the previous activities.
The Information Profile is used as input into the preparation of the ICT Program of Work for the organisation. |
| Information Profile Template |
A template provided in the ICT Planning Methodology to document the Information Profile which offers guidance in creating the Information Dashboard and evaluating the strategic alignment and positioning of business elements and ICT assets. |
| Information Register |
A register of information about the significant Information Assets in the agency's Information Portfolio. For each Information Asset, the register holds details of its content type, source type, custodianship, information exchange capability, the role played by the agency in its collection, its scope of use and level of support within the agency as well as the ongoing management costs. |
| Information Service |
Represents an endpoint that provides a defined interface for access to information assets in a particular business context.
Implementation details of an information service should be transparent to the consumer. That is, it should not be necessary to understand the process of retrieval in order to locate, request and use the information asset(s) returned by the service.
In addition the implementation of the service does not have to be automated - it could consist of purely human to human activity via a variety of channels.
The interface of an information service represents the terms of a contract between the supplier of the service and its consumers. As such it describes the structure of the payload and any other conditions relating to the request for the information asset and/or the response. Such contacts may be in the form of a memorandum of understanding or legal agreement or for electronic information services in the form of Web Service Description Language (WSDL). Examples included: A web service to retrieve an address, Library assistance available via e-mail, Health information available from the SSQ call centre, A form available from a static web site and URL for the download of a particular cadastral data set. |
| Information Standards |
Information Standards are documents issued under the Financial Management Standards Act 1997 by Government ICT designed to assist Queensland Government agencies in managing communication and information resources by establishing and promoting best practice. |
| Information Standards Officers (ISOs) |
Department-nominated Information Standards Officers provide advice on the Information Standards management process. ISOs assist in determining the extent of review required for Information Standards, and are responsible for coordinating and streamlining the Information Standards development and implementation process within their department. |
| Information Systems |
The organised collections of hardware, software, equipment, policies, procedures and people that store, process, control and provide access to information. |
| Information Technology Infrastructure Library (ITIL) |
ITIL® (the IT Infrastructure Library ® ) is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. |
Initial Intention
(in the context of Information Assets) |
The initial and major reason for the storage of the Information Asset. The standard decision-making hierarchy levels are used to classify initial intention into one of the following:
- strategic;
- tactical; or
- operational
|
| Initiative |
Projects, programs or a recommended course of action collated for analysis and possible incorporation into a forward work plan or portfolio for the organisation. |
| Initiative Register |
This Register brings together all the ICT work activities (identified in the business and asset profiling in conjunction with business and technology opportunities) in one list as a prelude to the generation of the candidate program of Work. Both old and new activities are included so that initiatives can be prioritised in a balanced manner and to increase the potential for collaborative investments across divisional boundaries and the re-use of existing ICT assets.
The Register contains a description of the initiative and its purpose, where it was identified, its alignment with business processes and Information Assets, as well as any relevant assumptions and constraints which will apply. |
| Initiative Schedule |
A set of tasks to support an ICT Initiative, their dependencies and assumptions for their use which is basic to understanding the total effort and true cost of an initiative.
The schedule will contain common tasks, dependencies and assumptions as well as those which are specific to an initiative. The ICT Planning Methodology contains a generic Initiative Schedule in Microsoft Project format which contains a superset of tasks to support a typical ICT initiative. |
| Initiative Schedule Template |
A generic initiative schedule prepared in Microsoft Project format which can be used to establish an Initiative Schedule and Total Cost. The template contains a superset of tasks to support a typical ICT initiative and represents QGCIO's view of the minimum set of tasks that need to be considered before and after those specific to the implementation of an initiative. Without consideration of such tasks the time and cost of initiatives will be underestimated.
In the ICT Planning Methodology the elements of the initiative Dependency Matrix are added to these standard supporting tasks to give a complete picture of the time and cost of the initiative. |
| Inline Linking |
Incorporating files, such as images, into web pages by linking to them on another website but displaying them inline. Inline linking makes it appear to the user that a file being displayed is part of the web-page when it in fact is owned and is hosted by another website. |
| Intangible Benefit |
Benefits that can only be judged subjectively. Whilst they cannot be measured in financial or quantifiable terms, many organisations include high priority intangible benefits in business cases and benefits management processes. |
| Integrated Client Management System (ICMS) |
Joint IM/IT initiative of the Department of Communities and Department of Child Safety run through Shared Information Solutions (SIS). |
| Integrated Justice Information Strategy (IJIS) |
The Integrated Justice Information Strategy (IJIS) is a whole-of-Government program designed to create a better coordinated criminal justice system. IJIS is facilitating the delivery of information across the criminal justice system, regardless of where the information is captured and held. The Department of Justice and Attorney-General host the initiative. |
| Integrated Services Digital Network (ISDN) |
A digital access network for voice and data. It is a system specifically designed for the delivery of data and an alternative to the analogue public switched telephone network for data delivery. |
| Integration |
A dimension in the assessment of Application Technical Condition in the Queensland Government ICT Portfolio Assessment Methodology. It measures the capabilities of an Application to communicate/interact on a program-to-program basis with other previously independent Applications.
(See also "ICT Portfolio Assessment Methodology") |
| Integrity |
The assurance that information has been created, amended or deleted only by the intended authorised person and/or means and that the accuracy, and that the information complete and processing methods are safeguarded. |
Integrity
(in the context of ICT Portfolio Assessment Methodology) |
A dimension in the assessment of Technical Condition for an Information Asset in the Queensland Government ICT Portfolio Assessment Methodology. It deals with the extent to which checks are implemented and enforced to ensure that an Information Asset remains true to its source.
(See also "ICT Portfolio Assessment Methodology") |
| Interface |
A point of interconnection.
(See also "Program Interface", "User Interface") |
| Internet |
Computer-based worldwide information network. |
| Internet Browser |
A desktop application that retrieves, interprets, and displays World Wide Web data. |
| Internet Domain |
A domain is a subset of a network that makes up the Internet. Domain identifiers form part of unique Internet addresses (URL's) used to identify any one web page from those available on the Internet. |
| Internet Service Provider (ISP) |
A retailer of Internet bandwidth and related services to end users. A commercial organisation which provides the link between an end user and the Internet, usually by means of a dial-up service. An ISP may also provide help desk, web housing and e-mail services to the end user. |
| Intranet |
The development of Internet technology behind a "firewall" within an organization. |
| Investment Objective |
An Investment Objective is defined as an organisational target that contributes to one or more of the Drivers. Investment Objectives should be a set of statements that define the required final outcome for the program or project. Each investment objective is likely to give rise to a number of benefits. |
| Inviolate Records |
Records that are time-bound and complete. To be inviolate, a record must be securely maintained to prevent alteration and unauthorised removal. |
|
IP (Internet Protocol) |
Together with TCP, forms the basic protocol for message transfer over the Internet. |
|
IQ (Information Queensland) |
A shared service initiative operated from the Department of Natural Resources and Water that delivers information from multiple Government departments in a smarter way, especially information about the physical, environmental, economic and social characteristics of Queensland. |
|
ISDN (Integrated Services Digital Network) |
See "Integrated Services Digital Network (ISDN)". |
|
ISP (Internet Service Provider) |
See "Internet Service Provider (ISP)". |
| Issue |
A problem, query of substance, concern or change request that affects the program or project, and requires management intervention and action to resolve. |
| Issue Log |
A log of all issues and change requests raised during the program or project, showing details of each issue, its evaluation, what decisions about it have been made and its current status. |
| Issue Resolution Approach |
How the program and/or projects will handle issue resolution. |
|
ITIL (Information Technology Infrastructure Library) |
See "Information Technology Infrastructure Library (ITIL)". |