| Maintenance |
The work needed to maintain an asset in a condition that enables it to reach its service potential. Maintenance does not extend an asset's useful life.
The maintenance of an Information Asset includes reviewing, editing, backup, disposal, decommissioning, and destruction/archiving.
For an Application or Technology maintenance involves problem identification and repair of any facility, equipment or asset involved in the running of the Application or technology. It does not include any work associated with the development of new functionality or performance enhancement. |
Maintenance
(in the context of ICT Portfolio Assessment Methodology |
A dimension in the assessment of Technical Condition of an asset in the Queensland Government ICT Portfolio Assessment Methodology, which measures the speed and ease with which the asset can be supported and administered. It takes into consideration the existence of properly documented procedures and the effort involved in training appropriately skilled support staff.
Assessing the maintainability of an Information Asset involves consideration of the consistency with which processes and controls are applied to the modification of the asset and the availability of resources to complete the modifications.
Assessing the maintainability of an Application or Technology asset involves consideration of the activities associated with problem identification and repair, and installation of fix releases and patches. It involves the quality of the releases/patches, including documentation and version control, as well as the time, effort and level of skill required to complete this work satisfactorily.
(See also "ICT Portfolio Assessment Methodology") |
| Maintenance Costs |
The costs associated with the maintenance of any facility, equipment or asset. It includes the cost of support staff involved in problem identification and repair. It does not include the project costs associated with the development of new functionality and performance enhancement.
(See also "Maintenance") |
| Managed Operating Environment (MOE) |
The collective set of both human and technology based policies and processes, which together describe the management framework with which the organisation procures, provisions, maintains and disposes of assets that make up the desktop environment. |
| Management by exception |
Project Board agrees to a plan, and then lets the Project Manager proceed with the project unless something is forecast to go wrong. Project Board is kept fully informed of the project status without having to attend frequent, time-consuming meetings. |
| Managing Successful Programs (MSP) |
Developed by the United Kingdom Office of Commerce, MSP is a program management methodology that comprises a set of principles and processes for use when managing a program. The Queensland Program Management Methodology is based on MSP. |
| Mandate |
The endorsed or authorised driver for change in the Agency. The trigger for a program from the Agency's Senior Management (or a CEO Committee) who are sponsoring the program. The trigger for a project from the Program Manager or other Senior Management - see Project Mandate. |
| Mandatory Principles |
Of any information standard, means the principles stated in the information to be the mandatory principles of the standard. |
| Manufacturers Accreditation |
Manufacturers certify that installing personnel maintain a standard of installation that would uphold the quality and performance capability of the cabling infrastructure being installed. Minimum standards for accreditation for such training are as follows:
- Formal instruction including installation practice.;
- Certification of an individual on successful completion of the instruction; and
- Manufacturers are to provide periodic follow-up training.
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| Meaningful Records |
Meaningful records may be understood in the context of the processes and business for which they are created and in which they are used. |
| Measurable Benefit |
This aspect of performance is currently being measured or an appropriate measure could be defined and implemented. But, it is currently not known by how much performance will change when the project is finished. |
| Medium |
Medium means the physical object in which information is recorded or carried. For example, paper files, computer printouts, photographs, microfilm, plans, cards, floppy disks, compact disks and magnetic computer tapes. |
Meta Model
(in the context of the GEA) |
Meta Model in relation to the GEA is the set of rules for structuring and populating the GEA. |
| Metadata |
Data about a particular information asset. Specifically the contextual information about an information asset upon which the asset was established and will be managed on an ongoing basis.
Metadata may include information about ownership, the applicable constraints, performance measures that will be or are being applied to the information asset.
As contextual information metadata assists in ensuring the authenticity, reliability, usability, integrity and accessibility of digital records over time. Examples included: The AGLS record associated with a particular document, including the particular QKey (Keyword AAA) terms assigned to the document.
The use of the term metadata within the information architecture is purposefully very specific and encompasses only contextual metadata given the level of abstraction for this model. More broad definitions of metadata include three key concepts. Namely the contextual metadata, plus the metadata schemes (such as classifying values used) and the metadata schema – all of which are present within the abstract model in their component parts. |
| Methodology |
A defined set of processes, policies, tools and guidelines. |
| Metric |
Quantitative measure used to assess the state of product, project or program. |
| Metro |
One of the possible choices for Agency Coverage in the Application and Technology Registers. Refers to an Application or a Technology which is used only in the Brisbane metropolitan head office(s) of agency as opposed to the agency's regional offices.
(See also "Agency coverage") |
| Microsoft Technical Training Agreement (MTTA) |
A panel of 4 vendors (EXCOM, New Horizons, Dimensions Data and IT Training Solutions) which was established to allow agencies to purchase Microsoft technical training. |
| Milestone |
A point in time when a specific product or capability is available or a significant event will occur. |
| Modifier |
One of the possible Roles of an agency in relation to an Information Asset. It covers the situation where an agency obtains information from a source and modifies that information for its own purposes. Also where an agency accepts updates to its own copy of the Information Asset.
(See also "Role") |
| Modular Socket Connector |
An eight way modular connector conforming to IEC 603-7 specification. Often incorrectly termed an RJ connector. Also called a telecommunications outlet/connector. |
|
MOE (Managed Operating Environment) |
See "Managed Operating Environment (MOE)". |
| Moments |
One of the three archetypes of the Queensland Government Information Portfolio Framework, describing those Information Assets which arise in order to track or monitor moments, periods or events that occur over time. Essentially, this type of information is focused on occurrences which must be tracked for business reasons or represent a specific point in the evolution of some “thing” of business significance. For example, in order to enable business activity monitoring to assess conformance with performance measures, an agency may capture information about the execution of key processes, such as the number of transactions performed.
The framework domains which relate to Moments are:
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Events
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Interactions
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Services
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Cases |
| Motivators |
One of the three archetypes of the Queensland Government Information Portfolio Framework, describing those Information Assets which are related to motivation or reasoning (i.e., they contain information not in the form of an observation and measurement of a real world state, but information in the form of potential, imagined or desired states). These types of information assets include information generated through the application of knowledge (experience), imagination and intellectual ideas (concepts). For example, Risk Management information is concerned with potential hazards, their likelihood and consequences. These may not be actual real world instances as they may never actually occur. Hence they are merely “imagined” or “scenario based” instances that may come to exist in certain circumstances based on experience of the people involved. However, this does not make its classification any less critical.
The framework therefore contains a number of domains which relate to Motivators. Specifically:
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Controls
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Responsibilities
- Plans
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MSP (Managing Successful Programmes) |
See "Managing Successful Programs (MSP)". |
|
MTTA (Microsoft Technical Training Agreement) |
See "Microsoft Technical Training Agreement (MTTA)". |
| Multimedia |
Using a combination of text, graphics, video, animation and sound to present information. |
| MUTO (Multi-user Telecommunications Outlet) |
A grouping, in one location, of several telecommunications outlet/connectors. |