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SAM (Software Asset Management) |
See "Software Asset Management (SAM)". |
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SAR (Software Asset Register) |
See "Software Asset Register (SAR)". |
| Scalability |
A dimension in the assessment of Application/Technology Technical Condition in the Queensland Government ICT Portfolio Assessment Methodology. It measures the ability of the Application or Technology to continue to function well when it (or its context) is required to meet increased volumes or users (for example, its ability to provide good response time when under peak load).
(See also "ICT Portfolio Assessment Methodology") |
| Scaled Cost |
A major characteristic of an asset in the Queensland Government ICT Portfolio Assessment Methodology which establishes a rating for the Annual Estimated Cost of Operation of each Information Asset/Application/Technology used by the agency on a scale of 1 to 5. To cater for differences between the size of agency budgets, agencies are able to adjust the scale to reflect the actual spread of costs across their information assets/applications/technologies.
The scale is logarithmic in nature, so, while a small change in dollar value at the low end affects the rating of an information asset/application/technology, it takes a comparatively large change in dollar values at the high end to affect the rating.
(See also "Cost of Operation" and "ICT Portfolio Assessment Methodology") |
| Schedule |
The project timeline, identifying the dates (absolute or relative to a start date) that project tasks will be started and completed, resources that will be required, and the milestones that will be reached. Also applies at the Program level. |
| Schema |
A representation, outline or model imposed on a complex information structure to assist in explaining it, mediate perception, or guide a response.
Specifically the combination entities and their relationships, attributes and associated data types. Within the information architecture this includes specific XML documents, DTDs, XSDs, ER Models, UML Models or any other meta-description of the structure of content. /Schemas also provide the structural metadata of an information asset.
Note: A schema is not to be confused with a scheme which is a form of classification (See "Classification"). Examples include, Structure of the AGLS Element Set, Data model for an application, XML schema for a data exchange, Database structure and Model of page structure of a web site. |
| Scope |
Scope is defined in terms of three dimensions - product, project and impact. Product scope is the full set of features and functions to be provided as a result of the project. Project scope is the work that has to be done to deliver the product. Impact scope is the depth and breadth of involvement by, and effect on, the performing and client organisations. |
| Scope Creep |
The unconscious shift in the project scope resulting from uncontrolled changes to requirements. |
| Scope of Use |
Both a field in the Application and Technology Registers and a dimension in the assessment of Business Impact for an Application or a Technology in the Queensland Government ICT Portfolio Assessment Methodology.
It defines how widely an Application or Technology is used within the agency - the number of individuals/business units using the application or technology.
In the asset assessment process it is used to gauge the extent of the influence of an Application or Technology on agency operations and service delivery.
(See also "ICT Portfolio Assessment Methodology") |
| Scope of Use (External) |
Field in the Information Register which refers to the use of an Information Asset external to government, such as use by the public, local government or industry. /Scope of Use (Internal) and Scope of User (External) are combined into one dimension in the assessment of Business Impact for an Information Asset in the Queensland ICT Portfolio Assessment Methodology.
(See also "Scope of Use") |
| Scope of Use (Internal) |
Field in the Information Register which refers to the use of an Information Asset within government, such as within an agency, between agencies, and across government.
Scope of Use (Internal) and Scope of User (External) are combined into one dimension in the assessment of Business Impact for an Information Asset in the Queensland Government ICT Portfolio Assessment Methodology.
(See also "Scope of Use") |
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SDPC (Service Delivery and Performance Commission) |
See "Service Delivery and Performance Commission report (SDPC)." |
| Security Classified Information |
Official information (National Security or Non-National Security) which require additional security controls in accordance with the risk of compromise to the information.
(See also "Non-National Security Information" and "National Security Information") |
| Security Controls |
Hardware, procedures, policies and physical safeguards that are put into place to assure the integrity and protection of information and the means of processing and accessing it. |
| Security Incidents |
May include, but are not limited to, any act that:
- Does not comply with the requirements of this policy;
- Exposes the Queensland Government to actual or potential monetary loss through the compromise of security;
- Involves the disclosure of confidential or private information or the unauthorised use of Queensland Government information;
- Results in the loss of Queensland Government information; or
- Involves the use of hardware, software or information for unauthorised or illicit purposes, which may include the violation of any law, regulation or reporting requirements of any law enforcement or Government body.
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| Senior Responsible Owner |
The title given to the individual who is ultimately accountable for a program's successful delivery i.e. the successful achievement of desired outcomes and realisation of expected benefits from a program. |
| Senior Supplier |
The Project Board role which provides knowledge and experience of the main discipline(s) involved in the production of the project's deliverable(s). |
| Senior User |
A member of the Project Board, accountable for ensuring that user needs are specified correctly and that the solution meets those needs. |
| Sensitive Information |
Information that requires classification, that is Highly Protected, Protected or In Confidence. |
| Service Catalogue |
Written statement of services, default levels and options. |
| Service Delivery and Performance Commission report (SDPC) |
The Service Delivery and Performance Commission was established under the Service Delivery and Performance Commission Act 2005. The role of the Commission is to review and identify possible cost savings and efficiencies in Queensland Government departments. |
| Service Desk |
The single point of contact within the organisation for users of services. |
| Service Desk System |
Integrated set of tools that supports the service desk. |
| Service Level Agreement (SLA) |
A written agreement between a service provider and customer(s) that documents agreed service levels for a service. |
| Service Level Management (SLM) |
The process of defining, agreeing, documenting and managing the levels of customer service, that are required and cost justified. |
| Service Management |
Management of services to meet the customer's requirements. |
| Services |
Services are activities undertaken by an agency on a repetitive basis either to fulfil legislative requirements or to satisfy an external client need. Services should be identified in Outcome Statements produced by agencies as part of the Managing for Outcomes (MFO) program. |
| Shared Service Initiative (SSI) |
The Shared Service Initiative is responsible for the standardisation and centralisation of corporate services policies, practices and systems that have traditionally been carried out within each state government agency including: human resources (HR), finance and document and records management. |
| Shared Service Solutions (SSS) |
Shared Service Solutions is responsible for the design and implementation of the new whole-of-Government standard business processes, system solutions and approach to delivering corporate services across the sector. |
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SI&ICT (Strategic Information and Information and Communication Technology) |
A term related to the corporate governance of an organisation. Defined under AS8015, the Australian Standard for Corporate Governance of ICT, as: ‘The system by which the current and future use of ICT is directed and controlled. It involves evaluating and directing the plans for the use of ICT to support the organisation and monitoring this use to achieve plans. It includes the strategy and policies for using ICT within an organisation’. |
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SI&ICT CEO Committee (Strategic Information and Information Communication Technology Chief Executive Officers Committee) |
See "Strategic Information and Information Communication Technology Chief Executive Officers Committee (SI&ICT CEO Committee)." |
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SI&ICT Council (Strategic Information and Information Communication Technology Council) |
See "Strategic Information and Information Communication Technology Council (SI&ICT Council)." |
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SI&ICT Council Executive (Strategic Information and Information Communication Technology Council Executive) |
See "Strategic Information and Information Communication Council Executive (SI&ICT Council Executive)." |
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SI&ICT Council Sub Committee (Strategic Information and Information Communication Technology Council Sub-Committee) |
See "Strategic Information and Information Communication Technology Council Sub-committee (SI&ICT Council Sub-committee)." |
| Significant Individual Purchase |
A significant individual purchase in IT&T is defined as one with a high relative monetary value and/or where supply is difficult to secure as defined in the State Purchasing Policy 2000 (Categories 2, 3, and 4). Some principles in this Information Standard apply only to purchases falling into these categories. |
| Site Map |
A site map provides a global view of the organization of a page or site. |
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SLM (Software Licence Management) |
See "Software Licence Management (SLM)". |
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Smart Cards |
A hardware token (usually a credit-card sized plastic card with an embedded chip) which carries information for authentication. |
| Smart Directions Statement 2008 (SDS) |
The Smart Directions Statement 2008 for Information and Communications Technology within the Queensland Government provides the Queensland Government’s blueprint of priorities and actions to manage the Government’s investment in and use of ICT. |
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Smart eDA (Smart Electronic Development Applications) |
The Smart eDA Project seeks to transform the paper-based IDAS process (system for the assessment and approval of development applications in Queensland) into an electronic process. |
| Smart Service Queensland (SSQ) |
Smart Service Queensland is responsible for integrating government services and information to facilitate faster and easier access for Queensland Government customers. |
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SME (Small to Medium-sized Enterprise) |
Under the Queensland Government’s SME Participation Scheme, an SME is defined as any enterprise with less than 500 employees worldwide. Subsidiaries of larger companies will be classified according to their parent company employee levels. |
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SMS (Short Message Service) |
A service for sending messages of up to 160 characters (224 characters if using a 5-bit mode) to mobile phones that use GSM or CDMA communication. |
| SOA (Service-Oriented Architecture) |
A way of designing IT and business systems such that they are made up of a set of independent components that can be plugged together in a variety of ways. Each component is self-contained and does not need to understand the internal workings of any other component but can simply invoke them through their service interface. |
| SOE (Standard Operating Environment) |
See "Standard Operating Environment (SOE)". |
| Software as a service |
A different model of purchasing software. You do not purchase a licence for a package you pay a fee for your access to it. This is usually done in an online environment. SalesForce.com is a prominent example where you buy access to a Cusomer Relationship Management capability over the web. |
| Software Asset Management (SAM) |
All the infrastructure and processes necessary for the effective management control and protection of software licences and associated media within an organisation throughout all stages of their lifecycle. See SLM. |
| Software Asset Register (SAR) |
A software asset management database to assist agencies to track and manage their software licences. Designed to collate data on software purchases, licences and other information pertinent to ownership of a licence. |
| Software Licence Management (SLM) |
All the infrastructure and processes necessary for the effective management control and protection of software licences and associated media within an organisation throughout all stages of their lifecycle. Within the Financial Management Standard 1997, software is not recognised as an asset. Therefore within the Queensland Government the acronym SLM is used instead of SAM. |
| Solicit |
Solicit, in relation to personal information, means request a person to provide that information, or a kind of information in which the information is included. |
| Solution Architecture |
A standardised graphical and textual representation of the required domains, existing ICT assets and potential products which will form the basis of a Solution for an Initiative in the Program of Work.
Solution architectures are used to establish end-to-end solutions which tie together elements from multiple layers within the Enterprise Architecture. They identify the most appropriate solution from a number of options which have been weighed up in terms of business needs, technology options and delivery constraints.
A completed Solution Architecture includes the Solution Architecture Component Diagram and the Solution Inventory. |
| Solution Architecture Component Diagram |
A Solution Architecture Component Diagram is created as part of developing a Solutions Architecture. The Component Diagram is created using the solution element working list. |
| Solution Dependency Charts |
A visual representation of the various inter-dependencies between the technical components, application components, application initiatives and technology initiatives of a solution.
Two types of charts are involved: Chart 1, showing Initiative Dependencies by Element Type (whether technology initiative/component, or application component); and Chart 2, showing Dependencies by Phase.
A macro in the Components worksheet within the ICT Planning Workbook will automatically produce the Solution Dependency Charts and the Solution Dependency Matrix. |
| Solution Dependency Matrix |
For each initiative, the Solution Dependency Matrix lists the acquisition and integration costs, acquisition time, and phase for every component and sub-component and a total cost.
In conjunction with the analysis of the management and support activities associated with the initiative, the Solution Dependency Matrix will enable the creation of a complete Initiative Schedule including an estimated total cost of implementation. |
| Solution Element Working List |
For each ICT Initiative identified in the Program of Work, the Solution Element Working List defines the existing ICT assets and the potential Applications and Technology domains which have been highlighted as related to the initiative. The Solution Element Working List should identify the domains which directly address the business need (business and information domains) and those which address the technical requirements (application and technology domains) taking the agency's architectural guidelines into account. |
| Solution Inventory |
The Solution Inventory is part of the Solution Architecture and is essentially a manifest of all the domain components within a solution (Business, Information, Application and Technology) and how it is proposed that these be addressed. For example, we may need to buy or build a new piece of application functionality. How is this to be delivered? Via a portal or client server? What database or hardware environments are required? |
| Source Name |
Name of the entity that is the source of the Information Asset. This should directly relate to the Source Type. |
| Source Type |
Type of body the Information Asset is sourced from (eg: agency, external body, business unit). |
| Sourced |
Origin of an Information Asset (whether from within the organisation or from an external party). |
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Spam |
Unsolicited bulk e-mail or SMS messages which are generally of a commercial nature promoting or selling products or services. Often include illegal or offensive content and its purpose may be fraudulent. |
| Specification |
A detailed, exact statement of particulars describing project deliverables in terms of appearance, operational constraints, materials, dimensions, and quality attributes. Sometimes qualified by requirements specifications and design specifications. |
| Splash Page |
A page that loads on entering a web site and does not usually contain substantive data, only to reinforce what the site is about. |
| Sponsoring Group |
Senior level sponsorship of the program providing the investment decision and top-level endorsement of the rationale and objectives for the program. May comprise or be represented by a Program Board chaired by the Senior Responsible Owner. |
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SSI (Shared Service Initiative) |
See "Shared Service Intitiative (SSI)." |
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SSQ (Smart Service Queensland) |
See "Smart Service Queensland (SSQ)." |
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SSS (Shared Service Solutions) |
See "Shared Service Solutions (SSS)." |
| Stage |
A management decision point within a project to assess viability of the project in relation to the Project Business Case. The Project Board approves the project to proceed (and commits resources) only one stage at a time. |
| Stakeholder |
An individual, group or organisation with an interest in, or influence over, the program or project execution or outcome. |
| Stakeholder Management Approach / Strategy |
How the program will identify and analyse the stakeholders and how ongoing communications will be achieved between the program and all its stakeholders. |
| Stakeholder Map |
A matrix showing stakeholders and their particular interests in the program or project. |
| Standard |
Sets out the technical or other specifications necessary to ensure that a method or material will consistently do the job it is intended to do.
In the context of information architecture standards may be applied to information assets. In many cases standards themselves may manifest as information assets.
In the context of the Queensland Government Information Architecture a standard is merely one type of constraint.
Some classifications also manifest as standards. Examples included, ISO 19115 Geographic Information - Metadata Standard and Queensland Government Information Security Classification Framework. |
| Standard Operating Environment (SOE) |
A common set of specific product and version types to be used for desktop systems across all Government agencies. |
| Strategic |
Highest level of standard decision-making hierarchy - for long-term decisions with a 5 year (or longer) horizon usually developed for strategic planning, strategic thinking or in response to a threat or opportunity.
(See also "Initial Intention") |
| Strategic Alignment Chart |
A visual representation of the degree of alignment between an organisation's Vision, Goals, Objectives, Strategies and Business Processes. |
| Strategic Information and Information Communication Technology Chief Executive Officers Committee (SI&ICT CEO Committee) |
This committee operates as the decision making forum for significant strategic information management and Information Communication Technology issues within the Queensland Government. |
| Strategic Information and Information Communication Technology Council (SI&ICT Council) |
Acts as the primary point of collaboration and information sharing for all agency chief information officers, chief technology officers and champions of strategic information management. |
| Strategic Information and Information Communication Council Executive (SI&ICT Council Executive) |
An advisory committee established to provide advice on, recommend appropriate course of action and recommend endorsement of submissions received to the Queensland Government Chief Information Officer and the Queensland Government Chief Technology Officer. |
| Strategic Information and Information Communication Technology Council Sub-committee (SI&ICT Council Sub-committee) |
Sub-committees to the Strategic Information and Information Communication Technology Council drawn together to address specific Information Communication Technology issues. |
| Strategies |
See "Business Strategies" |
| Streaming |
Allows users to see and hear/see an audio/video file as its transferred. Streaming video is usually sent from pre-recorded video files, but they can also be broadcast live. |
| Structure |
The concepts related to the formal description of the internal structures of content as well as the relationships between content. |
| Structured Content |
Information assets typically described via entity-relationship or class models, such as logical data models and XML documents. Structured data is organized in well-defined semantic "chunks" called entities, nodes or objects. Examples included: Relational database, Spreadsheet and Cadastral data set. |
| Subject Matter Expert (SME) |
An expert in some aspect of the project's or program’s content expected to provide input regarding business, scientific, engineering or other subjects. Input may be in the form of requirements, planning, resolutions to issues and/or review of project results. They might be asked to perform independent Assurance roles. |
| Successful Delivery Directorate (SDD) |
A division within the Queensland Government Chief Information Office responsible for the development and support of better practice methodologies for implementation across the sector – includes project, program, portfolio, benefits management and business process review / improvement methodologies. |
| Successor |
A task or milestone that is logically linked to one or more predecessor tasks. |
| Supplier |
The group or groups responsible for the supply of the project's products. They can be either internal or external to the Agency. |
Supplier
(in the context of Information Assets) |
The provider of an information service through which consumers are able to access information assets. Suppliers implement the information service, but may not necessarily be the data manager, custodian or owner. However, a supplier would operate within the rules applicable to the information assets they utilise for an information service. Examples included, OESR provides access to various information assets (some of which are held by other agencies) about Queensland to Queensland Government agencies and NRMW offers access to digital cadastral information assets to local councils. |
| Support Arrangements |
A dimension in the assessment of Application and Technology Business Impact in the Queensland Government ICT Portfolio Assessment Methodology. It measures the mechanisms and arrangements in place to handle failures of the Application/Technology. It includes consideration of the depth and coverage of support arrangements for an Application or Technology such as who is involved in support, the priority given to problems, and the existence of contingency plans to address any failures, as well as an assessment of any features in the design and implementation which contribute to its resilience.
(See also "ICT Portfolio Assessment Methodology") |
| Support Staff - Queensland Government (refer also to ICT Support Staff) |
For an Information Asset refers to the number of Queensland Government employees supporting the information asset, performing actual maintenance activities on the data eg: data fixing, data merging and data cleansing. Both business and ICT staff should be included irrespective of whether they are a full-time, part-time or casual Queensland Government employee.
For an Application or Technology asset, an equivalent measure is the number of ICT Support Staff employed as a Queensland Government employee. |
Support Staff - Contractors
(refer also to ICT Support Staff) |
For an Information Asset refers to the number of contract staff supporting the information asset, performing actual maintenance activities on the data eg: data fixing, data merging and data cleansing. Contractors employed in a business or ICT capacity should be included, irrespective of whether the staff are on-site or off-site.
For an Application or Technology asset, an equivalent measure is the number of ICT Support Staff employed as contractors. |
| System Management |
A dimension in the assessment of Technology Technical Condition in the Queensland Government ICT Portfolio Assessment Methodology. It measures the level of management capability built into the Technology as well as its ability to be integrated into the corporate management platform (i.e.: it may have good management capabilities but, if they are proprietary, they may not be able to be integrated into the existing or planned system management processes).
(See also "ICT Portfolio Assessment Methodology") |