The Queensland Government's strategy for government ICT

The Queensland Government has five ambitions for the future of this state: 

Strong	We want to create a diverse economy powered by bright ideas.
Green	We want to protect our lifestyle and environment.
Smart	We want to deliver world-class education and training.
Healthy	We want to make Queenslanders Australia’s healthiest people.
Fair	We want to support a safe and caring community.

Integral to achieving these ambitions is a government responsive to the changing needs and expectations of its citizens. Our citizens expect services to be delivered in an efficient, effective and consolidated manner that responds to their changing lifestyle and communication methods. The role of ICT (including information management) in meeting these expectations is critical.

Toward Q2 through ICT outlines the Queensland Government’s information and communication technology priorities and targets to help create more accessible, efficient, and effective services for the benefit of all Queenslanders.

Toward Q2 through ICT acknowledges that we can drive better performance in service delivery, both directly to citizens and internally within government, by improving our management and use of the existing information and communication technology investment and by driving efficiencies through new investment.

This whole-of-Government strategy focuses on four areas:

Accessible government	delivering easy-to-access, customer-centric services and information for all Queenslanders through ICT innovation, and using ICT to develop new ways for Queenslanders to engage with government
Efficient government	adopting a ‘one government’ ICT approach across government agencies to improve service delivery and information access, and reduce the cost of government operations
Effective government	supporting front-line service delivery through the provision of leadership in whole‑of‑Government ICT directions, successful ICT governance and early engagement with industry
A strong industry/government partnership	developing a mature industry/government relationship where ICT is deployed to help solve contemporary challenges facing Queensland and to deliver efficiencies to the Queensland taxpayer.

This strategy, together with the Queensland Government’s ICT industry development strategy, ICT for tomorrow’s Queensland (available at the Department of Employment, Economic Development and Innovation website), outlines the government’s integrated approach to ICT within Queensland and provides guidance on the priority areas for action.

Implementation 

To implement Toward Q2 through ICT, the Department of Public Works has adopted a portfolio approach, and created a portfolio management office to manage the overall work program.

The 86 action items identified in the implementation plan have been allocated across eight sub-committees, each led by a government chief information officer who is accountable for its delivery.

These sub-committees are focussed on:

• service delivery 
• ICT capability
• information management
• governance
• telecommunications
• ICT infrastructure
• information security
• strategic sourcing.

Progress is reviewed monthly by the CIO leadership team and progress reports are submitted to Cabinet every four months.

To contact the Portfolio Management Office, email QGCIOPMO@publicworks.qld.gov.au or call 07 3224 6142.

Links

• Toward Q2 through ICT (PDF, 495 kB) - the Queensland Government’s strategy for government ICT
• Toward Q2 through ICT - implementation plan (PDF, 426 kB) – a plan to progress the priorities for action
   
• Queensland Government ICT portfolio governance structure (PDF, 112 kB)
• ICT portfolio governance structure roles (PDF, 205 kB)
   
• ICT: building a better Queensland (PDF, 320 kB) - a summary of the Queensland Government’s strategies for information and communication technology
    
• Queensland Government/ICT Industry forum presentation (PDF, 350 kB) on the implementation of the strategy, 16 October 2009