How can I improve my skills and capabilities?

Everyone has a role to play in ensuring that information is managed correctly within government. The responsibilities, skills and capabilities required for best practice in information management differs between roles.

Below are the key skills areas that make up information management as a whole. Within each section you will find information on:

  • how the skill relates to YOUR role,
  • how it aligns with the SFIA skills,
  • what you can do to build this skill within yourself and/or your workforce and;
  • which policies and guidance are relevant to this skill.

Please select the relevant box in the diagram below to view the upskilling and training resources within that domain:


Information management roles and responsibilities


The primary role for information management leaders in government is to practice and promote the principles that support best practice care and use of public and sensitive information. It is the responsibility of these roles to inform change in culture and practice through guidance and direction.

Specialist roles

Information and records management specialists conduct and design the analysis, guidance and application of relevant standards and ensure the profession is actively engaged with business. It is the responsibility of these roles to take directives from senior management and translate them into both whole of government and agency-specific contexts.

ICT specialists work to develop and maintain digital systems that support the principles of safe information sharing and enable information management.

The entire workforce

Everyone has a role to play in information sharing and management within their day-to-day activities.

Last Reviewed: 06 November 2018