“Knowledge Management is the process of capturing, distributing, and effectively using knowledge.”

(Davenport, 1994)

What are the relevant roles and SFIA skill(s)?

Example role(s)

  • Knowledge Management ICT

Skills Framework for the Information Age (SFIA) skill(s)

How do I develop this skill set?

The focus for this skill is on an integrated approach to managing knowledge, to enable the extraction of extra value from our information, including building upon knowledge and making valuable connections.

AIIM Conference 2017 - Knowledge Management and the Internet of Things [ALL]

For those interested in learning more about Knowledge management and how it interacts with the 'Internet of things' in a modern workforce, watch the AIIM Conference 2017 recording online here (please note, only available to Premium users).

Additional resources

  • Lexonis is a cloud-based software that allows users to build SFIA skills capabilities through an optimised approach.
  • ValidateSkills with SFIA allows you to utilise self-assessments against the SFIA skills and on-request training as well as a variety of other services.
  • SkillsTX provide innovative resources to support skills management for an ICT workforce in alignment with SFIA.
  • Seera is a cloud-based solution for HR management that allows you to build capability in your workforce utilising the SFIA skills framework.

What are the relevant policies and guidance?

The Queensland Government Chief Information Office acknowledges that there are no Knowledge management artefacts in the Queensland Government Enterprise Architecture at this point in time.

We are actively looking for ideas or information on needs for whole of Government policy or guidance in Knowledge management. If you have an idea we would love to hear from you via:


Last Reviewed: 06 November 2018