"The field of management responsible for the efficient and systematic control of the creation, receipt, maintenance, use and disposition of records, including processes for capturing and maintaining evidence of and information about business activities and transactions in the form of records."

QGCIO Glossary

What are the relevant roles and SFIA skill(s)?

Example role(s)

Skills Framework for the Information Age (SFIA) skill(s)

How do I develop this skill set?

The primary focus for this skill set is on ensuring legislative and regulatory requirements are met, to fulfil business needs, accountability requirements and community expectations.

Queensland State Archives (QSA) [Specialist and Entire Workforce roles]

Check out the Queensland State Archives (QSA) online resources for creating, accessing, managing, transferring and destroying records as needed. This website is constantly updated to offer you an array of up-to-date information, tools and resources that can assist you in developing and/or strengthening your records management skills.

Nation Archives of Australia (NAA) [ALL]

The Nation Archives of Australia (NAA) offers an in depth online capability matrix which allows you to explore development options for a wide range of digital information and records skills.

AIIM - Records Management Online Courses [Specialist roles]

AIIM offers a range of paid online courses on best practice of records management in a modern world. To learn more about these course and their cost information please view the course information below:

  1. 'Electronic Records Management (ERM)'
  2. 'Modern Records Management (MRM)'

Lynda - Managing records on SharePoint [Specialist roles]

For an accessible and short online course on managing records in SharePoint please view the Lynda online course 'Managing Records in SharePoint' by Toni Saddler-French.

Additional resources

  • Lexonis is a cloud-based software that allows users to build SFIA skills capabilities through an optimised approach.
  • ValidateSkills with SFIA allows you to utilise self-assessments against the SFIA skills and on-request training as well as a variety of other services.
  • SkillsTX provide innovative resources to support skills management for an ICT workforce in alignment with SFIA.
  • Seera is a cloud-based solution for HR management that allows you to build capability in your workforce utilising the SFIA skills framework.

What are the relevant policies and guidance?


Last Reviewed: 06 November 2018