"The field of management responsible for the efficient and systematic control of the creation, receipt, maintenance, use and disposition of records, including processes for capturing and maintaining evidence of and information about business activities and transactions in the form of records."

QGEA Glossary

What are the relevant roles and SFIA skill(s)?

Example role(s)

Skills Framework for the Information Age (SFIA) skill(s)

  • Asset Management (ASMG)
  • Information Assurance (INAS)

You can search for these four letter skill codes on the SFIA website for more information

How do I develop this skill set?

The primary focus for this skill set is on ensuring legislative and regulatory requirements are met, to fulfil business needs, accountability requirements and community expectations.

Queensland State Archives (QSA) [Specialist and Entire Workforce roles]

Check out the Queensland State Archives (QSA) online resources for creating, accessing, managing, transferring and destroying records as needed. This website is constantly updated to offer you an array of up-to-date information, tools and resources that can assist you in developing and/or strengthening your records management skills.

Nation Archives of Australia (NAA) [ALL]

The Nation Archives of Australia (NAA) offers an in depth listing of information management and data capabilities at different levels for information management professionals and other staff.

AIIM - Records Management Online Courses [Specialist roles]

AIIM offers a range of paid online courses on best practice of records management in a modern world. To learn more about these course and their cost information please view the course information below:

  1. 'Electronic Records Management (ERM)'
  2. 'Modern Records Management (MRM)'

Lynda - Managing records on SharePoint [Specialist roles]

For an accessible and short online course on managing records in SharePoint please view the Lynda online course 'Managing Records in SharePoint' by Toni Saddler-French.

Additional resources

  • Lexonis is a cloud-based software that allows users to build SFIA skills capabilities through an optimised approach.
  • ValidateSkills with SFIA allows you to utilise self-assessments against the SFIA skills and on-request training as well as a variety of other services.
  • SkillsTX provide innovative resources to support skills management for an ICT workforce in alignment with SFIA.
  • Seera is a cloud-based solution for HR management that allows you to build capability in your workforce utilising the SFIA skills framework.

What are the relevant policies and guidance?


Last Reviewed: 17 June 2021