Business process classification framework

The APQC Process Classification Framework (PCF) has been adopted by the QGCIO to replace the previous Business Process Classification Framework. Subscribe to APQC for the latest version.

Organisations seek to understand their business processes in a consistent way, and a business process classification framework can provide standard definitions and terminology to ensure that everyone in your business is speaking the same 'business process' language.

APQCs Process Classification Framework

The APQC PCF is a generic cross-industry business process taxonomy which is freely available from APQC’s website.

APQCs PCF and QGEA Business Process Classification Framework

The previous QGEA Business Process Classification framework was adapted from version 2 of APQCs framework. As APQC is now up to version 6, we have created a guide that shows the differences between version 2 and 6 (PDF, 2714.04 KB) of the framework.

Like other classification frameworks in the QGEA, a classification framework also enables you to analyse your business processes for gaps/duplications, and allow you to conduct mappings to see how your business processes support your business strategy. For further information see the ICT Investment 'Business' planning techniques.

The previous Business Process Classification framework can be accessed by Queensland Government employees via the knowledge base.


Last Reviewed: 12 October 2017