The ICT trainer is responsible for training staff in the use of software packages and information systems that are used in an organisation.

Training may be provided to up-skill staff in basic word processing and spread sheeting packages, e-mail systems and other basic applications that are used regularly across an organisation. The trainer may also be required to run specialist training in information systems and databases that are unique to the organisation.

The ICT trainer is a resource point for issues regarding use of the software packages and information systems that they are providing training in. The ICT trainer is also responsible for the production of written manuals and user guides. As the software packages and information systems are upgraded the ICT trainer will review and update course content and update written materials to reflect the upgrades.

The ICT trainer evaluates the effectiveness of training programs, using surveys, questionnaires, interviews and observation, in order to plan future courses or to amend existing ones.

An ICT Trainer exhibits capabilities in line with the Skills Framework for the Information Age (SFIA)[1] and the Queensland Public Service Workforce Capability Success Profile[2].

Within the SFIA profile, the ICT Trainer has level 4 and 5 capabilities, i.e. enables, ensures and advises on the skills outlined below.


Works under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Plans own work to meet given objectives and processes.


Influences customers, suppliers and partners at account level. May have some responsibility for the work of others and for the allocation of resources. Participates in external activities related to own specialism. Makes decisions which influence the success of projects and team objectives.


Work includes a broad range of complex technical or professional activities, in a variety of contexts. Investigates, defines and resolves complex issues.

Business Skills

Selects appropriately from applicable standards, methods, tools and applications. Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences. Facilitates collaboration between stakeholders who share common objectives. Plans, schedules and monitors work to meet time and quality targets. Rapidly absorbs new information and applies it effectively. Maintains an awareness of developing technologies and their application and takes some responsibility for driving own development.

SFIA Skill

SFIA Skill Code

SFIA Skill Level of Responsibility

SFIA Skills Level Descriptor

Learning design and development



Specifies the content and structure of learning and development materials. Takes responsibility for design, creation, packaging and maintenance and manages development to deliver agreed outcomes. Where required, designs, configures and tests learning environments, including population of simulated databases, and replication of external systems, interfaces, and assessment systems. Secures external accreditations as appropriate.

Learning delivery



Prepares or customises and delivers learning activities to a variety of audiences.

Queensland Government roles align with the Queensland Public Service Workforce Capability Success Profile.

The success profile is a sector wide, one-government approach to the leadership behaviours expected of all public sector employees to support high performing workplaces.  The profile describes three performance dimensions (vision, results and accountability) and 13 leadership competencies required against four role types:

  • Individual contributor (manages self)
  • Team leader (manages individuals)
  • Program manager (manages multiple teams/projects)
  • Executive (manages program managers)

When developing a Role Description, identify the role type and then focus on the most important attributes and create a balance between SFIA skills and leadership skills.

Entry points

An ICT trainer is required to have a superior knowledge of the software packages and information systems that they provide training in.

It is generally expected that and ICT trainer will have or be working towards a Certificate IV in Workplace Training and Assessment as a minimum qualification. Bachelor level qualifications in Adult Education and Training are held in the highest regard.

[1] The Skills Framework for the Information Age (SFIA) provides a common language that integrates with an organisation’s way of working, to improve capability and resource planning, resource deployment and performance management.  This role profile quotes extensively from the SFIA, under licence from the SFIA Foundation. Information about the SFIA can be found at

[2] The Queensland Public Service Workforce Capability Success Profile plays a key role in translating the government’s ‘talent management requirements’ into clear behavioural terms, while at the same time delivering organisational change and growth. The success profile is being utilised to align sector-wide talent management strategies, including workforce planning, talent acquisition, leadership development, capability development, performance management, career management and succession planning. See

Last Reviewed: 10 August 2017



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