ICT skills-Frequently asked questions

These questions and answers will be updated and added to regularly. Please email transformation@qgcio.qld.gov.au if you have any questions that are not covered here.

1. Was my agency consulted in the development of the Queensland Government ICT Skills Framework (ICT Skills Framework) and role profiles?

All agencies were involved in a consultation process. Initially when this project commenced in 2008, a group called the ICT HR Network was formed which consisted of a number of ICT HR or corporate HR representatives from agencies across the sector. This ICT HR Network was involved in the preliminary reviewing of the developed products.

The ICT Capability Sub-committee was also consulted (consisting of chief information officers and agency representatives). This group endorsed the framework which commenced the formal consultation process through the Queensland Government Enterprise Architecture and each agency was provided with the opportunity to provide feedback on the products developed.

2. Can the ICT Skills Framework be changed over time?

Yes it can. As revisions are made, the ICT Skills Framework and associated tools and resources will be updated accordingly.

Further, as the ICT profession grows, it may be essential to add additional skills to the ICT Skills Framework to ensure that all relevant skills for this career stream/industry are covered.

3. Can our department continue to use an existing competency framework?

Whilst the Queensland Government ICT Skills Framework combines the Skills Framework for the Information Age (SFIA)© and the Queensland Public Service Capability and Leadership Framework (CLF), departments may choose to maintain/continue to use an existing, alternative capability development framework (e.g. Lominger Leadership Architect©).

4. Does the Queensland Government have a licence for the Skills Framework for the Information Age (SFIA) to be used for external purposes (e.g. when we are advertising a role externally to government are we breaking any rules using the SFIA in our role descriptions)?

The Queensland Government through the Department of Housing and Public Works has been licensed as an Accredited Partner of the SFIA Foundation. As such, Queensland Government agencies are required to comply with copyright laws by ensuring that correct referencing is included into any communication products (e.g. role descriptions) that use SFIA. Therefore, please ensure that the appropriate acknowledgement statement is utilised below.

If you wish to make reference to SFIA in an article, presentation or other publication, please acknowledge the ownership of SFIA:

The Skills Framework for the Information Age is owned by the SFIA Foundation: www.SFIA-online.org.

If you wish to use text from SFIA, please use this acknowledgement:

This publication includes text from the Skills Framework for the Information Age, under licence from the SFIA Foundation.

If a document contains a significant amount of SFIA text (i.e. if the document would lose much of its usefulness without the SFIA text), then please use this acknowledgement:

This publication quotes extensively from the Skills Framework for the Information Age, under licence from the SFIA Foundation.

Furthermore, distribution of the SFIA is a breach of copyright. Therefore, any material produced by the SFIA Foundation (i.e. the SFIA Framework or A3 chart) should not be accessible by the public through a Queensland Government internet site. However, sharing this information internally within a department (e.g. through a department’s intranet site) or between Queensland Government departments is allowed.

5. Where can I get training to learn more about SFIA and how it works?  

If you are seeking a theoretical overview of SFIA, there are a number of SFIA accredited companies that can provide SFIA training within Australia. To ensure that you are engaging a training provider/trainer who is accredited with the SFIA Foundation, please refer to the Australian and New Zealand accredited consultants page on the SFIA Foundation website.

Please note that you do not need to attend SFIA training to implement or utilise the framework. If you would like assistance implementing the SFIA in your department, contact the ICT Workforce Capability team for advice, guidance and support by emailing transformation@qgcio.qld.gov.au.

6. Will I have to read every competency within the SFIA to understand what it is all about?

No, this is why the ICT role profiles have been developed. The role profiles will provide the core common competencies that are required for roles across the Queensland Government. It may be that other competencies within the SFIA may also need to be applied depending on the complexity of your organisation.

7. My role does not reflect the mix of SFIA skills or QPS Capability and Leadership Framework (CLF) behaviours as outlined in your role profiles. What does this mean?

The role profiles have been developed to provide agencies and staff with a description of roles, establish consistent terminology and identify common competencies required to satisfactorily perform roles across the sector. Depending on the complexity of your role and organisation, your role may contain more or less competencies than that described within the role profile.

8. The role profile for my role only has four competencies listed but my role also touches on other competencies. Why weren't other competencies included?

The role profiles have been established with core competencies for roles across the Queensland public service. It is likely within agencies that some positions are a combination of roles, so it may be necessary to refer to more than one role profile to establish their true combination of SFIA competencies.

9. Are the role profiles now set in stone or do I have the opportunity to suggest further changes?

The role profiles will continue to be revised over time as roles evolve within the Queensland public service.

We value your feedback to ensure the role profiles remain accurate and current. If you have any comments on any of the role profiles, please email us transformation@qgcio.qld.gov.au.

10. Will the ICT Skills Framework result in me having to do training?

The ICT Skills Framework is intended as a tool for agencies to use as part of workforce planning, recruitment and selection, skills assessment, development planning, and succession management. Managers may base their decisions on what their training and development programs will consist of, and how they are to be applied, on the ICT Skills Framework. This could mean training may be required to build competencies in a specific field.

11. Will agencies need to develop any agency specific/technical capabilities?

Yes. The ICT Skills Framework does not include skills sets that relate to specific products (e.g. JAVA, UNIX, Oracle, Microsoft, .NET) and as operating systems vary among agencies and change over time, so will technical capabilities. Therefore, agencies will be responsible for articulating technical capabilities that are relevant to positions within their organisation.

12. Is the skills assessment tool intended for use as part of formal performance appraisal processes?

The ICT skills assessment tool is simply a way for individuals to examine their own developmental needs as well as for managers to examine staff requirements. The outcome may form an excellent basis for discussion between a staff member and their manager as part of a personal development plan, or where an individual is interested in managing their own career development plan.

13. Has there been an alignment of the SFIA competencies to the public service classification scale?

classification alignment model (PDF, 507.71 KB) has been developed and is located within the ICT Skills Framework. This model provides clear guidance on how each SFIA competency level aligns to the public service classification scale. For example, it identifies the level of SFIA competency an AO8 project manager should have to work in the Queensland Government.

14. My existing position description seems to include some of the behaviours/SFIA competencies identified for the levels above mine. Does that mean that my current role is not correctly classified?

Not necessarily. There will always be differences in the complexity of responsibilities depending on agency location, size and context.

Staff in small agencies where resources are limited may find that some of their responsibilities have a broader impact than the roles of same level colleagues in larger agencies.

In situations where a reclassification of a role may be warranted (e.g. a role has changed significantly over time), HR will be able to assist with re-evaluation of the role description.

15. Does the ICT Skills Framework affect the job evaluation process (JEMs)?

The ICT Skills Framework identifies common competencies required to satisfactorily perform roles across the sector. The implementation of the competencies into role descriptions can occur by using the terminology of the competency, such as 'stakeholder relationship management'. When building a role description you might add a responsibility 'build and nurture supportive and productive relationships with internal and external stakeholders'.

Including the competency terminology into the content of your role description should not change the evaluation of the role; the ICT Skills Framework terminology will simply be a clearer and more consistent way of describing the role’s existing required competencies. Therefore, using the new terminology complements the JEMS process.

16. I work in a regional office. How can I find out more information on the ICT Skills Framework?

Please contact head office in your agency and either the ICT unit or HR should be able to assist you with this information.

Alternatively, for more information visit the ICT Skills Framework page or contact the ICT Workforce Capability team transformation@qgcio.qld.gov.au.

For more information on the ICT Skills Framework and related resources, visit the ICT workforce capability resources section of this site, including the ICT Skills Framework page.

You can also email us at transformation@qgcio.qld.gov.au.

Last Reviewed: 26 October 2017