Telecommunications engineer

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A telecommunications engineer is involved in the planning, design, commissioning and monitoring of telecommunications networks. A telecommunications engineer is responsible for a broad range of telecommunications equipment from complex electronic switching systems through to telephone systems and fibre optics.

A telecommunications engineer has an in depth knowledge of the telecommunications industry. A telecommunications engineer may work autonomously and will often work on systems and equipment that are new and complex. As with most engineers telecommunications engineers are often expected to provide the best solution for the lowest cost to the organisation. This often calls for the identification of creative solutions to problems.

An important responsibility of a telecommunications engineer is keeping records of the equipment and facilities the company is using.

A telecommunications engineer exhibits capabilities in line with the Queensland Government ICT Skills Framework1, which consists of the Skills Framework for the Information Age2 (SFIA) and the Queensland Public Service Capability and Leadership Framework3 (CLF).

Within the SFIA profile, the telecommunications engineer has level 4 and 5 capabilities, i.e. enables, ensures and advises on the skills outlined below.


Category  Skill/description Level Code
Strategy and architecture  Consultancy: Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution. Identifies, evaluates and recommends options, implementing if required. Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements. Seeks to fully address client needs, enhancing the capabilities and effectiveness of client personnel, by ensuring that proposed solutions are properly understood and appropriately exploited.  5 -ensure, advise  CNSL 
Strategy and architecture  Technical specialism: Maintains an in-depth knowledge of specific technical specialisms, and provides expert advice regarding their application. Can supervise specialist technical consultancy. The specialism can be any aspect of information or communication technology, technique, method, product or application area.  5 -ensure, advise   TECH 
Strategy and architecture  Emerging technology monitoring: Monitors the market to gain knowledge and understanding of currently emerging technologies. Identifies new and emerging hardware and software technologies and products based on own area of expertise, assesses their relevance and potential value to the organisation, contributes to briefings of staff and management.  5 -ensure, advise   EMRG 
Solution development and implementation  System installation/decommissioning: Undertakes routine installations and de-installations of items of hardware and/or software. Takes action to ensure targets are met within established safety and quality procedures, including, where appropriate, handover to the client. Conducts tests of hardware and/or software using supplied test procedures and diagnostic tools. Corrects malfunctions, calling on other experienced colleagues and external resources if required. Documents details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Develops installation procedures and standards, and schedules installation work. Provides specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve the installation service.  4 - enable  HSIN 

The telecommunications engineer is aligned to Queensland Public Service Capability and Leadership Framework4 level 6.

Capability Component Description

Supports strategic direction

Harnesses information and opportunities

Draws on information from diverse sources and uses experience to analyse what information is important and how it should be used. Maintains an awareness of the organisation and keeps self and others well informed on issues that may affect work progress.

Achieves Results

Takes responsibility for managing work projects to achieve results

Sees projects through to completion. Monitors project progress and manages priorities. Commits to achieving quality outcomes and adheres to documentation procedures. Seeks feedback from supervisor to gauge satisfaction.

Supports productive working relationships

Listens to, understands and recognises the needs of others

Actively listens to staff, colleagues, clients and stakeholders. Involves others and recognises their contributions. Consults and shares information and ensures others are kept informed of issues. Works collaboratively and operates as an effective team member.

Displays personal drive and integrity

Demonstrates public service professionalism and probity

Adopts a principled approach and adheres to public service values and Code of Conduct. Acts professionally at all times and operates within the boundaries of organisational processes and legal and public police constraints. Operates as an effective representative of the organisation in internal forums.

Communicates with influence

Communicates clearly

Confidently presents messages in a clear, concise and articulate manner. Focuses on key points and uses appropriate, unambiguous language. Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity.

Entry points

Anyone wishing to be employed as a telecommunications engineer will need to have a degree level qualification. Typically this qualification would be a Bachelor of Engineering with a major in electrical or telecommunications engineering.

To gain entry to one of these courses it is expected that applicants with have completed year 12 and have completed studies in Mathematics B, Mathematics C, Physics and Chemistry at a minimum. Each university has their own entry requirements, applicants are advised to contact individual universities for course entry details.


1 The Queensland Government ICT Skills Framework underpins workforce capability improvement activities. It is designed to provide a consistent approach and language for ICT skill management, capability and leadership to enable maximised organisational performance and to help build a sustainable workforce. For more information, visit the ICT Skills Framework page on this site, under projects and services > ICT workforce capability.  

2 The Skills Framework for the Information Age (SFIA) provides a common language that integrates with an organisation's way of working, to improve capability and resource planning, resource deployment and performance management. This role profile quotes extensively from the SFIA, under licence from the SFIA Foundation. Information about the SFIA can be found at

3 Departments may choose to maintain/continue to use an existing, alternative capability development framework, in which case, the Public Service Commission (PSC) will require a copy of a mapping or alignment document.

4 The Queensland Public Service Capability and Leadership Framework is designed to 'be used as a centre piece for discussion around strengthening the work performance of individuals and teams and to inform decisions around determining and prioritising appropriate professional development and learning'. For more information, visit the CLF web page on the Public Service Commission's website, under corporate publications.

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