QGCIO glossary

The purpose of this glossary is to define terms used in our website and publications.


A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Acceptance criteria (Definition) Acceptance testing (Definition)
Access authorisation (Definition) Access restrictions and permissions (Definition)
Accessible records (Definition) Accountability (Definition)
Accountable (Definition) Accounting rate of return (Definition)
Accredited Training Organisation-ATO (Definition) Accuracy (Definition)
Achievability (Definition) Activity (Definition)
Actuals (Definition) Additionality (Definition)
Administration (Definition) Agency (Definition)
Agency architecture alignment (Definition) Agency coverage (Definition)
Aggregated risk (Definition) Analytical (Definition)
Analytical content (Definition) Annual estimated total cost of operation (AETCO) (Definition)
Application (in the context of the GEA) (Definition) Application Assessment (Definition)
Application Domain (Definition) Application Portfolio (Definition)
Application Profile (Definition) Application Profile template (Definition)
Application Register (Definition) Application and Technology Visioning (Definition)
Application classification framework (Definition) Application threshold (Definition)
Applications (Definition) Appraisal (Definition)
Archives (Definition) Archiving (Definition)
Artefact (Definition) As-is state (Definition)
Asset (Definition) Asset Lifecycle (Definition)
Asset Lifecycle Stages (Definition) Asset Management Strategy (Definition)
Assumption (Definition) Assurance level (Definition)
Asymmetric Digital Subscriber Line (ADSL) (Definition) At-risk ICT system (Definition)
Attractiveness (Definition) Attractiveness Grid (Definition)
Audio-Visual Record (Definition) Australian Communications and Media Authority (ACMA) (Definition)
Australian Computer Society (ACS) (Definition) Australian Government Information Management Office (AGIMO) (Definition)
Australian Government Locator Service (AGLS) (Definition) Australian Information Industry Association (AIIA) (Definition)
Australian Procurement and Construction Council (APCC) (Definition) Australian Telecommunications Industry Association (ATIA) (Definition)
Australian Telecommunications Users Group (ATUG) (Definition) Authentic Records (Definition)
Authentication (Definition) Authentication (in the context of ICT Portfolio Assessment Methodology) (Definition)
Authored (Definition) Authored Content (Definition)
Authorised disposal (Definition) Authorised use (Definition)
Authority (Definition) Availability (Definition)
Availability (in the context of ICT Portfolio Assessment Methodology) (Definition)  

B

BAU (Business as Usual) (Definition) Backbone Cabling (Definition)
Base Product Name (Definition) Baseline (Definition)
Behavioural economics/finance (Definition) Benefit (Definition)
Benefit Owner (Definition) Benefit and Change Owner (Definition)
Benefit profile (Definition) Benefits Dependency Network (Definition)
Benefits Eligibility Rules (Definition) Benefits Management (Definition)
Benefits Management Approach (Definition) Benefits Management Cycle (Definition)
Benefits Management Framework (portfolio) (Definition) Benefits Management Strategy (Definition)
Benefits Map (Definition) Benefits Realisation Plan (Definition)
Benefits Specialist (Definition) Best and Final Offer (BFO) (Definition)
Biometrics (Definition) Blueprint (Definition)
Bottom-up Estimating (Definition) Building Distributor (BD) (Definition)
Building and Entry Controls (Definition) Business Case (Definition)
Business Case Management (Definition) Business Change Lifecycle (Definition)
Business Change Manager (BCM) (Definition) Business Changes (Definition)
Business Context Diagram (Definition) Business Continuity (BC) (Definition)
Business Continuity Management (Definition) Business Continuity Plan (BCP) (Definition)
Business Direction (Definition) Business Domain (Definition)
Business Drivers (Definition) Business Exposure Grid (Definition)
Business Goals (Definition) Business Goals Support (Definition)
Business Impact (Definition) Business Imperatives (Definition)
Business Imperatives Support (Definition) Business Model (Definition)
Business Objective Support (Definition) Business Objectives (Definition)
Business Process (Definition) Business Process Register (Definition)
Business Profile (Definition) Business Profile Template (Definition)
Business Strategies (Definition) Business Vision (Definition)
Business and Information Visioning (Definition) Business classification framework (Definition)
Business classification scheme (Definition)  

C

CITEC (Definition) Campus Cabling (Definition)
Campus Distributor (CD) (Definition) Capability (Definition)
Capital Asset Pricing Model (CAPM) (Definition) Capital Value (Definition)
Capture (Definition) Central Licence Register (CLR) (Definition)
Certification Authority (CA) (Definition) Champion-challenger Model (Definition)
Change Authority (Definition) Change Budget (Definition)
Change Control (Definition) Change Management (Definition)
Change Owner (Definition) Change Request (Definition)
Channel (Definition) Checkpoint (Definition)
Checkpoint Report (Definition) Chief Information Officer (CIO) (Definition)
Chief Technology Officer (CTO) (Definition) Citizen (Definition)
Classification Scheme (Definition) Clear Line of Sight (Definition)
Client (Definition) Closed record / file (Definition)
Cloud computing (Definition) Code Division Multiple Access (CODA) (Definition)
Coefficient of Variation (Definition) Commit (Definition)
Communication Plan (Definition) Community sourcing (Definition)
Complete Record (Definition) Compliance with Standards (Definition)
Component matrix (Definition) Concession (Definition)
Condition (Definition) Confidentiality (Definition)
Confidentiality Agreement (Definition) Configuration Management (Definition)
Configuration Management Database (CMDB) (Definition) Configuration Management Plan (Definition)
Consolidation Point (Definition) Constraint (Definition)
Consumer (Definition) Contingency (Definition)
Contingency Budget (Definition) Contingency Plan (Definition)
Contingent Valuation (Definition) Continuity Risk (Definition)
Control (Definition) Controlled Environment (Definition)
Cookies (Definition) Corporate Body (Definition)
Cost Assessment Tool (Definition) Cost Recovery (Definition)
Cost of Operation less recovery (Definition) Cost of Provision (Definition)
Cost-benefit Analysis (Definition) Cost-effectiveness Analysis (Definition)
Credential (Definition) Critical Information Assets (Definition)
Critical Path (Definition) Critical Path Analysis (CPA) (Definition)
Cross-government (Definition) Crosswalk (Definition)
Cryptography (Definition) Currency (Definition)
Custodian (in the context of the Information Assets) (Definition) Custody/Custodian (in the context of Recordkeeping) (Definition)
Customer (Definition) Customer Insight (Definition)
Customer Intimacy (Definition) Customer Support Officer (CSM) (Definition)

D

Data (Definition) Data Centre (Definition)
Data Manager (Definition) Deadweight (Definition)
Decision-conferencing (Definition) Declassification of media (Definition)
Decline Stage (Definition) Decommission (Definition)
Deep Linking (Definition) Deliverable (Definition)
Delphi Technique (Definition) Dependency Network (Definition)
Depreciation costs and amortisation (Definition) Destruction (Definition)
Development Environment (Definition) Development/ Enhancement Costs (Definition)
Digital Certificate (Definition) Digital Signature (Definition)
Digital preservation (Definition) Direct Connect Cabling (Definition)
Dis-benefit (Definition) Disaster (Definition)
Disaster recovery (Definition) Disaster recovery plan (Definition)
Disaster recovery planning (Definition) Disciplinary Action (Definition)
Discounted Cash Flow (DCF) (Definition) Discounting (Definition)
Disposal (Definition) Disposal Authority (Definition)
Disruption (Definition) Distraction (Definition)
Document Management (Definition) Document/s (Definition)
Dog that didn't bark test (Definition) Domain (Definition)
Domain Analysis (Definition) Domain Coverage (Definition)
Domain Name (Definition) Double Counting (Definition)
Driver-based Analysis (Definition) Drop (Definition)
Duration (Definition) Dynamic (Content) (Definition)

E

EA Classification Model (Definition) EA Representations (Definition)
Early Start (Definition) Earned Value (Definition)
Economic Benefits/Value (Definition) Effort (Definition)
Electronic / Digital Records (Definition) Electronic Government (e-Government) (Definition)
Electronic Procurement (Definition) Electronic document and records management system (eDRMS) / Records System (Definition)
Electronic records are records created, communicated and maintained by means of electronic equipment. Electronic Service Delivery (ESD) (Definition) Elements (Definition)
Emergent Benefits (Definition) Employees (Definition)
Enabler (Definition) Enabling Changes (Definition)
Encryption (Definition) End Benefit (Definition)
End Goal (Definition) End Project Report (Definition)
End Stage Assessment (Definition) End Stage Report (Definition)
End of support (Definition) End of support technology (Definition)
End of use (Definition) End-User Licence Agreement (EULA) (Definition)
Enhanced Service Delivery (Definition) Enhancement (Definition)
Enterprise Agreement (EA) (Definition) Enterprise Architecture (EA) (Definition)
Enterprise Resource Planning (ERP) (Definition) Entities (Definition)
Equipment Room (Definition) Essential Ancillary Services (Definition)
Estimate (Definition) Estimate to Completion (Definition)
Estimated replacement cost (Definition) Estimating Criteria (Definition)
Evaluation (Definition) Evidence (Definition)
Evidence of identity (Definition) Exception (Definition)
Exception Assessment (Definition) Exception Plan (Definition)
Exception Report (Definition) Exchange (Definition)
Exercise (Definition) Expected Value (Definition)
Extensible Mark-up Language (XML) (Definition) External Organization (Definition)
Extranet (Definition) e-Commerce (Definition)

F

Fibre to the node (FTTN) (Definition) Fibre to the premises (FTTP) (Definition)
File (Definition) Financial Benefit/Value (Definition)
Financial and Performance Management Standard 2009 (FPMS) (Definition) Firewall (Definition)
Fit for Current Purpose (Definition) Fleet (Definition)
Fleet Management (Definition) Fleet turnover (Definition)
Float (Definition) Floor Distributor (Definition)
Follow-on Action Recommendations (Definition) Formative Evaluation (Definition)
Forward Work Plan (Definition) Foundation data (Definition)
Frame (Definition) Freedom of Information (FOI) (Definition)
Freely Accessible (Definition) Frequency of use (Definition)
Full and Accurate Record (Definition) Full and accurate records (Definition)
Function (Definition) Functional Utility (Definition)
Future Business Value (Definition) Future CITEC Operating Model (FCOM) (Definition)
Future Risk Reduction (Definition)  

G

GEA Definition Paper (Definition) GEA Discussion Paper (Definition)
GEA Domain Specification (Definition) GEA Guidelines (Definition)
GEA Implementation Strategies (Definition) GEA Policies (Definition)
GEA Position Papers (Definition) GEA Standards (Definition)
GEA Strategic Direction (Definition) GEA White Paper (Definition)
Gannt Chart (Definition) Gateway Review (Definition)
Generally Available Publication (Definition) Generic Asset Management Actions (Definition)
Generic Risk (Definition) Geographic Information System (GIS) (Definition)
Glossary (Definition) GovNet (Definition)
Governance (Definition) Government Enterprise Architecture (GEA) (Definition)
Government Enterprise Architecture (GEA) Alignment (Definition) Government Information (Definition)
Government Information Technology Conditions (GITC) (Definition) Government Open Licence Program (GOLP) (Definition)
Government Publication (Definition) Government Technical Account Manager (GTAM) (Definition)
Government provided information and communication technology (ICT) services, facilities and devices (Definition) Green ICT (Definition)

H

HTTP (Hypertext Transfer Protocol) (Definition) Higher Bandwidth Incentive Scheme (HiBIS) (Definition)
Highlight Report (Definition) Horizontal Cable (Definition)
Hurdle Rate of Return (Definition) Hybrid records (Definition)
HyperText Mark-up Language (HTML) (Definition)  

I

ICT Asset (Definition) ICT Asset Assessment (Definition)
ICT Asset Assessment Grid Models (Definition) ICT Console (Definition)
ICT Dashboard (Definition) ICT Disaster Recovery (Definition)
ICT Industry Workgroup (ICTIW) (Definition) ICT Portfolio Assessment Methodology
ICT Products and/or Services (Definition) ICT Support Staff - Contractors (Definition)
ICT Support Staff - Queensland Government employees (Definition) ICT Utility Service (Definition)
ICT resource (Definition) ICT risk (Definition)
ICT system (Definition) ICT work plan (Definition)
ICT-enabled (Definition) IP (Internet Protocol) (Definition)
IQ (Information Queensland) (Definition) IT service continuity (Definition)
IT service continuity management (Definition) IT service management (Definition)
Identity (Definition) Identity Directory and Email Services (IDES) (Definition)
Identity Document (Definition) Identity Registration (Definition)
Immediate recovery (Definition) Impact (Definition)
Implementation (Definition) Improved Fiscal Outcomes (Definition)
Incident (Definition) Incident management (Definition)
Incident management plan (Definition) Incident record (Definition)
Incident severity rating (Definition) Incremental Delivery (Definition)
Individual Concerned (Definition) Information (Definition)
Information Asset (Definition) Information Asset Owner (delegated) (Definition)
Information Asset Security Domain (Definition) Information Content (Definition)
Information Content Type (Definition) Information Context (Definition)
Information Domain (Definition) Information Industries Bureau (IIB) (Definition)
Information Management (Definition) Information Portfolio (Definition)
Information Profile (Definition) Information Profile Template (Definition)
Information Register (Definition) Information Service (Definition)
Information Standards (Definition) Information Systems (Definition)
Information Technology Infrastructure Library (ITIL) (Definition) Information and Communication Technology (ICT) Resources (Definition)
Information classification framework (Definition) Information governance (Definition)
Infrastructure (Definition) Infrastructure Services (Definition)
Initiative (Definition) Initiative Register (Definition)
Initiative Schedule (Definition) Initiative Schedule Template (Definition)
Inline Linking (Definition) Intangible Benefits (Definition)
Integrated Client Management System (ICMS) (Definition) Integrated Justice Information Strategy (IJIS) (Definition)
Integrated Services Digital Network (ISDN) (Definition) Integration (Definition)
Integrity (Definition) Integrity (in the context of ICT Portfolio Assessment Methodology) (Definition)
Interface (Definition) Intermediate or Enabling Benefits (Definition)
Intermediate recovery (warm standby) (Definition) Internal Rate of Return (IRR) (Definition)
Internet (Definition) Internet Browser (Definition)
Internet Domain (Definition) Internet Service Provider (ISP) (Definition)
Internet facing system (Definition) Intranet (Definition)
Investment Objective (Definition) Inviolate Records (Definition)
Issue (Definition) Issue Log (Definition)
Issue Resolution Approach (Definition)  

K

Key dependencies (Definition) Key information (Definition)

L

Late Start (Definition) Law Enforcement Agency (Definition)
Leadership (Definition) Legislation (Definition)
Legislative and Political Support (Definition) Legislative or Political Impact (Definition)
Lessons Learned Report (Definition) Leverage Stage (Definition)
Licence (Definition) Licensing (Definition)
Licensing costs (Definition) Licensing/Subscription Costs (Definition)
Lilac review of Premier's ICT briefing notes (Lilac) (Definition) Linear Distance Formula (Definition)
Link (Definition) Local Area Network (LAN) (Definition)

M

Maintenance (Definition) Maintenance (in the context of ICT Portfolio Assessment Methodology) (Definition)
Maintenance Costs (Definition) Managed Operating Environment (MOE) (Definition)
Management by Exception (Definition) Managing Successful Programs (MSP) (Definition)
Mandate (Definition) Mandatory Principles (Definition)
Manual workaround (Definition) Manufacturers Accreditation (Definition)
Market Price or Value (Definition) Maturity Model (Definition)
Maximum tolerable data loss (Definition) Maximum tolerable period of disruption (Definition)
Meaningful Records (Definition) Measurable Benefit (Definition)
Medium (Definition) Metadata (Definition)
Methodology (Definition) Metric (Definition)
Metro (Definition) Microsoft Technical Training Agreement (MTTA) (Definition)
Milestone (Definition) Minimum business continuity objective (Definition)
Modifier (Definition) Modular Initiative (Definition)
Modular Socket Connector (Definition) Moments (Definition)
Monte Carlo Simulation (Definition) Motivators (Definition)
Multi-criteria Analysis (Definition) Multi-tenanting (Definition)
Multi-user Telecommunications Outlet (MUTO) (Definition) Multimedia (Definition)

N

National Security Information (Definition) Navigation Bars (Definition)
Net Present Value (NPV) (Definition) Network Diagram (Definition)
Network Services (Definition) Network monitoring system (Definition)
Networks (Definition) Non-Government Information (Definition)
Non-National Security Information (Definition) Non-metro (Definition)
Number of data instances (Definition) Number of instances (Definition)
Number of users (Definition)  

O

Object Identifiers (OIDs) (Definition) Observable Benefit (Definition)
Off-Specification (Definition) Office Application Suite (Definition)
One Version of the Truth (Definition) One time password (Definition)
Online (Definition) Online and Communications Council (OCC) (Definition)
Open Source Software (OSS) (Definition) Operating system (OS) (Definition)
Operational Environment (Definition) Operational Excellence (Definition)
Operational Impact (Definition) Operational Performance Grid (Definition)
Operational costs - External (Definition) Operational costs - Internal (Definition)
Opportunity Cost (Definition) Opportunity Value Benefits (Definition)
Optical fibre (O/F) (Definition) Optimise (Definition)
Optimise Stage (Definition) Optimism Bias (Definition)
Organisational Innovation and Growth (Definition) Other Costs (Definition)
Outcome (Definition) Outputs (Definition)
Outsourcing (Definition) Owner (in the context of Information Assets) (Definition)

P

PDF (Definition) PERT Diagram (Definition)
PMBOK (Definition) PPM (Definition)
PPP (3P) (Definition) PRINCE2 (Project in Controlled Environments) (Definition)
Parametric Estimating (Definition) Pareto Rule (Definition)
Password (Definition) Payback (Definition)
Penetration test (Definition) Percentage of periodic fleet turnover (Definition)
Performance (Asset management) (Definition) Performance management (Definition)
Permanent records (Definition) Personal information for the purposes of IPP 6&7 (Definition)
Personal information for the purposes of all Information Privacy Principles (IPP) other than IPP 6&7 (Definition) Physical Security (Definition)
Planning (Definition) Policy (Definition)
Pornography (Definition) Portability (Definition)
Portfolio (Definition) Portfolio Delivery Committee (Definition)
Portfolio Investment Committee (Definition) Portfolio Management (Definition)
Post Project Review (Definition) Post-implementation Review (Definition)
Post-investment Review (Definition) Predecessor Task (Definition)
Premier Support Service (PSS) (Definition) Preservation and conservation (Definition)
Priority Grid (Definition) Probability (Definition)
Process (Definition) Producer (Definition)
Product (in the context of change portfolio) (Definition) Product (in the context of information management maturity) (Definition)
Product Breakdown Structure (Definition) Product Checklist (Definition)
Product Description (Definition) Product Flow Diagram (Definition)
Product Leadership (Definition) Profile (Definition)
Program (Definition) Program Assurance (Definition)
Program Board (Definition) Program Brief (Definition)
Program Business Case (Definition) Program Definition (Definition)
Program Interface (Definition) Program Management (Definition)
Program Manager (Definition) Program Office (Definition)
Program Organisation (Definition) Program Plan (Definition)
Project (Definition) Project Assurance (Definition)
Project Board (Definition) Project Brief (Definition)
Project Business Case (Definition) Project Closure Notification (Definition)
Project Initiation Document (PID) (Definition) Project Issue (Definition)
Project List (Definition) Project Management (Definition)
Project Management Team (Definition) Project Manager (Definition)
Project Mandate (Definition) Project Office (Definition)
Project Plan (Definition) Project Quality Plan (Definition)
Project Records (Definition) Project Start-Up Notification (Definition)
Protection (Definition) Prove (Definition)
Public Key Infrastructure (PKI) (Definition) Public Records (Definition)
Public authority (Definition) Published (Definition)
Published Content (Definition)  

Q

Qualitative Benefits (Definition) Quality (Definition)
Quality Assurance (QA) (Definition) Quality Control (QC) (Definition)
Quality Log (Definition) Quality Management Approach (Definition)
Quality Management System (Definition) Quality Review (Definition)
Quality of service (QoS) (Definition) Quantifiable Benefit (Definition)
Quantitative Benefits (Definition) Queensland Information Technology Contracting (QITC) (Definition)

R

RACI (Definition) Random Access Memory (RAM) (Definition)
Real Option (Definition) Real Price (Definition)
Reasonable Access (Definition) Reclassification of media (Definition)
Record(s) (Definition) Recordkeeping (Definition)
Recordkeeping Metadata (Definition) Recordkeeping Systems (Definition)
Records Continuum (Definition) Records Management (Definition)
Records Retention (Definition) Records System (Definition)
Recover time objective (Definition) Recovery point objective (Definition)
Reference Class Forecasting (Definition) Referencer (Definition)
Registration (Definition) Reliable Records (Definition)
Replace (Definition) Request For Information (RFI) (Definition)
Request for Change (Definition) Request for Comment (RFC) (Definition)
Request for Offer (RFO) (Definition) Requirement (Definition)
Requirements (Definition) Research/Explore (Definition)
Residual Risk (Definition) Resilience (Definition)
Resilience (ICT) (Definition) Resource Dependency (Definition)
Resource Levelling (Definition) Resource Management Approach (Definition)
Resource(s) (Definition) Resources Description Framework (RDF) (Definition)
Responsibility (Definition) Responsible (Definition)
Restore (Definition) Retention period (Definition)
Retire Stage (Definition) Revealed Preference (Definition)
Reviewer (Definition) Risk (Definition)
Risk Analysis (Definition) Risk Assessment (Definition)
Risk Avoidance (Definition) Risk Budget (Definition)
Risk Control (Definition) Risk Exposure (Definition)
Risk Identification (Definition) Risk Level (Definition)
Risk Log (Definition) Risk Management (Definition)
Risk Management Approach (Definition) Risk Retention (Definition)
Risk Tolerance Line (Definition) Risk Transfer (Definition)
Risk Treatment (Definition) Role (Definition)
Role (in the context of Information Assets) (Definition)  

S

SME (Small to Medium-sized Enterprise) (Definition) SMS (Short Message Service) (Definition)
SOA (Service-Oriented Architecture) (Definition) Scalability (Definition)
Scaled Cost (Definition) Schedule (Definition)
Schema (Definition) Scope (Definition)
Scope Creep (Definition) Scope of Use (Definition)
Scope of Use (External) (Definition) Scope of Use (Internal) (Definition)
Security Classified Information (Definition) Security Classified Information Register (Definition)
Security Controls (Definition) Security Incidents (Definition)
Senior Responsible Owner (SRO) (Definition) Senior Supplier (Definition)
Senior User (Definition) Sensitive Information (Definition)
Sensitivity Analysis (Definition) Service Catalogue (Definition)
Service Desk (Definition) Service Desk System (Definition)
Service Level Agreement (SLA) (Definition) Service Level Management (SLM) (Definition)
Service Management (Definition) Services (Definition)
Shared Service Initiative (SSI) (Definition) Shared Service Solutions (SSS) (Definition)
Significant applications (Definition) Site Map (Definition)
Smart Cards (Definition) Smart Service Queensland (SSQ) (Definition)
Soft Token (Definition) Software Asset Management (SAM) (Definition)
Software Asset Register (SAR) (Definition) Software Licence Management (SLM) (Definition)
Software as a service (Definition) Solicit (Definition)
Solution Architecture (Definition) Solution Architecture Component Diagram (Definition)
Solution Dependency Charts (Definition) Solution Dependency Matrix (Definition)
Solution Element Working List (Definition) Solution Inventory (Definition)
Source Name (Definition) Sourced (Definition)
Spam (Definition) Specification (Definition)
Splash Page (Definition) Sponsor/Sponsorship (Definition)
Sponsoring Group (Definition) Stage (Definition)
Stage/Phase Gate Review (Definition) Stakeholder (Definition)
Stakeholder Management Approach / Strategy (Definition) Stakeholder Map (Definition)
Standard (Definition) Standard Deviation (Definition)
Standard Operating Environment (SOE) (Definition) Start Gate (Definition)
Strategic (Definition) Strategic Alignment Chart (Definition)
Strategic Misrepresentation (Definition) Strategy (Definition)
Streaming (Definition) Structure (Definition)
Structured Content (Definition) Subject Matter Expert (SME) (Definition)
Successor (Definition) Supplier (Definition)
Supplier (in the context of Information Assets) (Definition) Support Arrangements (Definition)
Support Staff - Contractors (refer also to ICT Support Staff) (Definition) Support Staff - Queensland Government (refer also to ICT Support Staff) (Definition)
Switching Point or Value (Definition) System Management (Definition)

T

Tangible Benefit (Definition) Task (Definition)
Task Dependency (Definition) Taxonomy (Definition)
Technical Account Manager (TAM) (Definition) Technical Condition (Definition)
Technology (Definition) Technology Assessment (Definition)
Technology Transformation Program (TTP) (Definition) Technology classification framework (Definition)
Technology threshold (Definition) Telco (Definition)
Telecommunications Closet (Definition) Telecommunications Industry Ombudsman (TIO) (Definition)
Telecommunications Outlet (Definition) Telstra Country Wide (TCW) (Definition)
Temporary records (Definition) Test (Definition)
Test/Exercise Plan (Definition) Thesaurus (Definition)
Third Party (Definition) To-be State (Definition)
Token (Definition) Tolerance (Definition)
Top-down Estimating (Definition) Topic Map (Definition)
Tracey-Wiersema Value-Discipline Model (in the context of the ICT Planning Methodology) (Definition) Tranche (Definition)
Transaction (Definition) Transactional Content (Definition)
Transfer (Definition) Transition Point (Definition)

U

U-Government (Definition) Unauthorised use (Definition)
Uniform Resource Locator (Definition) Universal Service Obligation (USO)
Universal Service Provider (USP) (Definition) Unstructured content (Definition)
Useability (Definition) Useable records (Definition)
Useful records (Definition) User interface (Definition)
User(s) (Definition)  

V

Value Management (Definition) Value Management Office (Definition)
Value for Money (VfM) (Definition) Variance (Definition)
Vendor support (Definition) Virtual Private Network (VPN) (Definition)
Virus and Malicious Code (Definition) Vision Statement (Definition)
Visioning Workbook (Definition) Voice-over IP (VoIP) (Definition)
Vulnerability (Definition)  

W

W3C (Definition) Web 2.0 (Definition)
Web-Oriented Architecture (WOA) (Definition) Weighted Average Cost of Capital (WACC) (Definition)
Wide Area Network (WAN) (Definition) Willingness to Accept (Definition)
Willingness to Pay (Definition) Work Breakdown Structure (WBS) (Definition)
Work Package (Definition) Work Package Authorisation (Definition)
Workaround (Definition) World Wide Web (www) (Definition)

X

X.500 (Definition)  

Z

Zero Float (Definition)  


Last Reviewed: 01 September 2017

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