Driver-based Analysis (Definition)

A technique whereby the implicit value chain underpinning the strategic objectives, or the organisation’s business model, is made explicit – i.e. what are the elements in the value chain, what factors drive achievement of each element, and how are they linked? This can be achieved using approaches such as the service profit chain, the service value chain, the balanced scorecard and portfolio-level benefits mapping*


Last Reviewed: 24 January 2018

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