IT service continuity (Definition)

The systematic process to prevent, predict and manage ICT disruption and incidents which have the potential to disrupt ICT services and should result in a more resilient IT service capacity aligned to wider organisational requirements.
IT service continuity encompasses T disaster recovery planning and wider IT resilience planning.
IT service continuity planning may make use of any combination of recoevry and/or restoration strategies includind: hot, warm, cold standby data centres or servers; high availability services within the same or across multiple data centres; services may be active/active or active/passive; it may utilise ship-on-demand, shared servcies or cloud services, or any other approach.


Last Reviewed: 15 January 2018

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