Maintenance (Definition)

A dimension in the assessment of Technical Condition of an asset in the Queensland Government, which measures the speed and ease with which the asset can be supported and administered. It takes into consideration the existence of properly documented procedures and the effort involved in training appropriately skilled support staff. Assessing the maintainability of an Information Asset involves consideration of the consistency with which processes and controls are applied to the modification of the asset and the availability of resources to complete the modifications. Assessing the maintainability of an Application or Technology asset involves consideration of the activities associated with problem identification and repair, and installation of fix releases and patches. It involves the quality of the releases/patches, including documentation and version control, as well as the time, effort and level of skill required to complete this work satisfactorily.

Last Reviewed: 15 January 2018