Human-centred design

Human-centred design (HCD) is an approach to problem-solving that places the needs of people at the centre of the process. For government, these people are all of us, the people of Queensland. HCD involves people in all stages of the process - from gathering insights, to exploring many ideas through testing and refining possible solutions, to the evaluation of the effectiveness of the outcome. The HCD graduate will support agencies to integrate and uplift HCD project planning, training activities and implementation of HCD solutions.

Your responsibilities may include:

  • Assisting team members in the creation and delivery of high-quality standards for a whole-of-government HCD approach.
  • Assisting with research into HCD best practice to inform the design of HCD tools, guides and training offerings.
  • Completing research to assist in the creation of Queensland Government specific HCD case studies to build HCD awareness and capability.
  • Participating in service design workshops for user experiences for responsive web, apps or other digital interfaces.
  • Translate ideas and concepts into user flows, mock-up prototypes, style guides.
  • Organising events to support a capability uplift in HCD for staff across the Queensland Public Sector.
  • Assist with the coordination of HCD training courses including planning, enrolments, promotion, setting up, surveying participants collating and reporting data.
  • Support HCD projects including planning, stakeholder engagement sessions and idea development.
  • Contribute to and represent the team with a positive and professional working culture across government and within industry networks.
  • Communicate with key stakeholders regarding HCD initiatives, to reach mutually successful outcomes
  • Content creation for social media and news channels.

The ideal candidate will have:

  • a high level of interpersonal and liaison skills
  • have empathy and the ability to be innovative and deliver ideas
  • strong organisational skills and problem-solving skills
  • ability to analyse and collate information
  • effective communication and time management skills
  • strong project management skills an ability to produce detailed and accurate work including high level writing skills.

Technical skills and qualifications

Understanding of:

  • Human-centred Design methodologies and modern research techniques.
  • government writing styles
  • Agile working approach
  • Research forums and information sharing.

Your degree may be in:

  • Design thinking, UX, information management, user-centred design, law, business and Information technology.

Last Reviewed: 16 March 2020