Information technology (IT) generalist

An IT Generalist Graduate is a broad role, proficient in many facets of information technology without any specific speciality. In this role, you will help government business areas understand what digital technologies can offer. An IT generalist graduate can fulfil many roles and should possess general business knowledge and good soft skills.

Your responsibilities may include:

  • contribute to a wide variety of support roles such as service desk, software and desktop support
  • connecting the needs of the agency with technology opportunities
  • provide research, analysis and provide advice on trends to inform decisions
  • translating technical information into plain English for business needs
  • contribute to writing briefs, submissions, reports, presentations and correspondence
  • work with people to create change and help the technology challenged

The ideal candidate will:

  • have an interest in existing technology and emerging technology
  • have good people and organisational skills
  • have the ability to work and contribute in a team environment
  • possess a high level of interpersonal, communication and liaison skills
  • have the ability to self-manage conflicting priorities and workloads
  • have the ability to produce detailed and accurate work including high level writing skills.

Technical skills and qualifications

Understanding of:

  • government writing styles
  • understanding of technology in a business context
  • customer support
  • service desk support.

Your degree may in:

Information technology, computer and software systems, information systems, database management, systems administration and project management.


Last Reviewed: 14 June 2019