Network support

A Network Support Graduate assists to design and manage the infrastructure required by Queensland Government for network connectivity. They provide specialist technical expertise in the installation, management and support of network equipment such as routers and switches, as well as the underlying infrastructure such as data lines and cabling.

This role helps ensure agency networks are managed to agreed levels of service, data integrity and reliability by monitoring network performance and traffic.

Your responsibilities may include:

  • provide day-to-day network administration including resolving problems and monitoring availability
  • assist to undertake proactive network capacity management including planning and performance monitoring
  • provide network device back up and recovery
  • assist in technical projects including hardware and software installations, network configuration, maintenance and upgrades
  • use network management software and tools to collect performance statistics.

The ideal candidate will have:

  • strong problem-solving skills, with the ability to analyse requirements and offer solutions
  • good interpersonal and written communication skills.

Technical skills and qualifications

Technical skills:

  • local area networks (LAN) and wide area networks (WAN)
  • network protocols (e.g. TCP/IP, MPLS)
  • network hardware operation (e.g. Cisco and 3Com routers and switches).

Your degree may be in:

Information technology, computer science and/or data communications, networking.

Last Reviewed: 14 June 2019